crm review: opencrm

OpenCRM: A Comprehensive Guide

Customer Relationship Management (CRM) systems have become integral to the modern business landscape, streamlining processes and enhancing customer interactions across various industries. Among the myriad options available, OpenCRM stands out as a comprehensive solution tailored to businesses seeking robust functionality without the high costs associated with some larger platforms.

This article delves into what makes OpenCRM a noteworthy contender in the CRM space, highlighting its features, benefits, and how it compares with alternatives like Teamgate CRM. Whether you are a small business owner or a manager in a larger enterprise, understanding the capabilities of OpenCRM could be crucial in optimizing your customer relationship strategies.

Key Takeaways:

  1. Comprehensive Features: OpenCRM offers extensive tools for sales, customer support, marketing automation, and reporting.
  2. Customization and Flexibility: Tailor OpenCRM to meet specific business needs, enhancing functionality and user experience.
  3. Integration Capabilities: Seamlessly integrates with existing business systems for improved data synchronization and efficiency.
  4. Robust Support: OpenCRM provides a strong support network including tutorials and customer service to ensure optimal use.
  5. Cost-Effective Solution: Offers a competitive pricing structure, making it a viable option for businesses looking to maximize value.


What is OpenCRM?

OpenCRM is a cloud-based customer relationship management solution designed to help businesses manage their interactions with current and potential customers. Developed by a UK-based company that specializes in CRM technology, OpenCRM offers a suite of tools that cater to various aspects of business operations, including sales management, customer support, marketing automation, and project management.

The platform is known for its flexibility and comprehensive feature set, allowing businesses to customize solutions according to their specific needs. Since its inception, OpenCRM has grown to serve a diverse range of clients, offering solutions that rival those of bigger players in the market like Salesforce and Dynamics CRM.

Core functionalities of OpenCRM 

  • Sales and Leads Management: Track sales activities, manage leads from capture to conversion, and get detailed analytics on sales performance.
  • Customer Support and Service: Improve customer service with ticketing systems, FAQs, and self-service portals.
  • Marketing Automation Tools: Execute effective marketing campaigns with tools designed for email marketing, social media management, and more.
  • Reporting and Analytics: Gain insights into business performance with customized reports and dashboards that help make data-driven decisions.

These integrated tools not only enhance operational efficiency but also provide a seamless experience for users, contributing to better management of customer relationships and improved business outcomes.

Key Features of OpenCRM

OpenCRM is packed with a variety of features designed to enhance business efficiency and improve customer relationships. Below are some of the standout features that make OpenCRM a competitive choice for businesses of all sizes.

  • Contact Management: At the heart of OpenCRM’s capabilities is its sophisticated contact management system, which helps organize contact details, communication logs, and transaction histories in one central location.
  • Opportunity Management: This feature enables businesses to track potential sales opportunities, monitor associated activities, and predict future revenues with enhanced accuracy.
  • Project Management: OpenCRM goes beyond traditional CRM functions by incorporating project management tools that allow for tracking projects, assigning tasks, and managing deadlines effectively.
  • Email Marketing Integration: With built-in email marketing functionalities, users can create, send, and track email campaigns directly from the platform, ensuring consistent communication with customers and leads.
  • Customizable Dashboards: Users can customize dashboards to view the most relevant business metrics at a glance, helping them make informed decisions quickly and efficiently.
  • Mobile Access: OpenCRM offers a fully mobile-responsive interface, allowing team members to access critical business information and perform tasks on the go, ensuring no interruption in productivity.
  • Security Features: Data security is paramount, and OpenCRM provides robust security measures, including data encryption and compliance with international data protection regulations, to ensure that all customer information remains secure.

These features collectively make OpenCRM not just a tool for managing customer relationships, but a comprehensive suite that supports a wide array of business functions. This holistic approach to CRM helps businesses maximize efficiency while maintaining high levels of customer satisfaction.

Benefits of Using OpenCRM

Adopting OpenCRM in your business operations can bring a multitude of benefits that facilitate better management of customer relationships and enhance overall business efficiency. Here are the primary advantages of integrating OpenCRM into your enterprise:

  • Enhanced Customer Interactions: OpenCRM’s comprehensive customer management tools allow for detailed tracking of customer interactions, ensuring that every communication is personalized and timely. This leads to improved customer satisfaction and loyalty.
  • Streamlined Operations: The automation features in OpenCRM reduce the need for manual intervention in routine tasks, such as follow-ups, scheduling, and reporting. This streamlining of processes frees up resources, allowing staff to focus on more strategic activities.
  • Data Centralization: With OpenCRM, all customer-related data is stored in a centralized, accessible system. This ensures that team members are always informed and can make decisions based on complete and up-to-date information.
  • Scalability: As your business grows, OpenCRM scales with you. Its flexible architecture allows for easy adjustments to accommodate additional users, more data, or changing business processes.
  • Customization: OpenCRM offers extensive customization options that allow businesses to tailor the system to their specific needs, ensuring that the CRM aligns perfectly with their operational requirements.

These benefits highlight how OpenCRM can be a pivotal tool in not only managing but also enhancing customer relationships, leading to greater business growth and success.

OpenCRM Pricing Structure

OpenCRM offers a transparent and competitive pricing structure that aims to accommodate businesses of all sizes for one simple price. As a result, OpenCRM was named 15th in Capterra’s 2024 Value-for-Money CRM list.

Each license is priced per ar €33 per user, per month, with discounts available for annual subscriptions. This pricing model ensures that businesses only pay for the features they need and can scale their CRM solution as their requirements grow.

How to Implement OpenCRM in Your Business

Implementing a CRM system like OpenCRM can seem daunting, but with the right approach, it can be seamlessly integrated into your business processes. Here’s a step-by-step guide to help you successfully implement OpenCRM:

  • Step 1: Assess Your Needs: Before integrating OpenCRM, assess your current processes and determine what you hope to achieve with the CRM system. This will guide the customization and setup to ensure it meets your specific business needs.
  • Step 2: Plan the Integration: Develop a detailed plan for the integration, including timelines, responsibilities, and milestones. Consider involving key stakeholders in this phase to ensure alignment and address any concerns.
  • Step 3: Customize and Configure: Tailor OpenCRM to fit your business operations. Utilize the customization options to adjust workflows, dashboards, and fields to match your processes.
  • Step 4: Data Migration: Transfer existing customer data into OpenCRM. Ensure data quality by cleaning and organizing data before migration.
  • Step 5: Train Your Team: Conduct comprehensive training sessions for all users. Ensure that everyone understands how to use OpenCRM effectively and is comfortable with the new system.
  • Step 6: Go Live and Monitor: Once everything is set up and everyone is trained, go live with OpenCRM. Monitor the implementation closely and be prepared to make adjustments as needed.

Following these steps will help ensure a smooth transition to OpenCRM, allowing your business to quickly begin reaping the benefits of an advanced CRM system.

OpenCRM Alternatives: Teamgate CRM

When considering CRM solutions, it’s important to compare available options to determine which best fits your business needs. Below is a detailed comparison of OpenCRM and Teamgate CRM, focusing on key areas that influence decision-making.

  • CRM Feature Comparison

    • OpenCRM: Offers a broad range of features including project management, comprehensive customer support tools, and integrated marketing automation.
    • Teamgate CRM: Focuses more on sales pipelines, lead scoring, and simpler, intuitive interfaces that may appeal to sales-focused organizations.
  • CRM Usability and User Experience Comparison

    • OpenCRM: Known for its comprehensive feature set, which can require a steeper learning curve to fully leverage all functionalities.
    • Teamgate CRM: Praised for its user-friendly interface and ease of use, making it ideal for teams that prioritize quick setup and ease of adoption.
  • CRM Customer Support and Community Comparison

    • OpenCRM: Provides extensive support through tutorials, a detailed knowledge base, and responsive customer service.
    • Teamgate CRM: Offers hand-held, award-winning personalized support and strong support documentation that helps new users integrate the CRM into their businesses efficiently.
  • CRM Pricing Comparison

    • OpenCRM: Offers a single pricing model, making it suitable for businesses of all sizes.
    • Teamgate CRM: Generally perceived as cost-effective, Teamgate’s transparent subscription offerings are ideal for small to medium-sized businesses that need core CRM functionalities which they can scale with.

Whilst both excellent options for businesses looking for value-for-money, in some scenarios, Teamgate CRM may be the preferred option, particularly for businesses looking for an easy-to-use, efficient tool that provides essential CRM functionalities with dedicated customer support.


This comprehensive exploration of OpenCRM has highlighted its robust features, flexible pricing structure, and the significant benefits it offers to businesses seeking to enhance their CRM capabilities. While OpenCRM is suitable for a wide range of industries and business sizes, alternatives like Teamgate CRM provide viable options for those needing a more streamlined, user-friendly solution.

As the market for CRM solutions continues to evolve, it is crucial for businesses to carefully assess their specific needs and choose a CRM platform that not only meets today’s requirements but is also capable of adapting to future challenges. Whether you choose OpenCRM or an alternative like Teamgate CRM, the right system will play a pivotal role in transforming your business operations and driving growth.

To get started starte with a free trial visit Teamgate CRM or OpenCRM today!


  • What does OpenCRM do?
    • OpenCRM is a comprehensive customer relationship management platform that assists businesses in managing communications and operations concerning both current and potential clients. It integrates various functionalities including sales tracking, customer support, marketing automation, and analytical reporting.
  • How is OpenCRM different from other CRM systems like Salesforce?
    • Unlike some of its competitors such as Salesforce or Microsoft Dynamics, OpenCRM stands out due to its high customizability and comprehensive suite of features that are particularly tailored to meet the unique needs of businesses without imposing the high costs typically associated with large-scale CRM systems.
  • Can OpenCRM be integrated with existing business systems?
    • Yes, OpenCRM is designed to seamlessly integrate with a variety of existing business systems and platforms. This integration capability allows for enhanced data synchronization and workflow efficiency across different departments within an organization.
  • What type of support does OpenCRM offer to its users?
    • OpenCRM provides a robust support system which includes detailed tutorials, an extensive knowledge base, and dedicated customer service. This ensures that users can effectively utilize all features of the platform and resolve any issues promptly.
  • Why might a business choose Teamgate CRM over OpenCRM?
    • Businesses might prefer Teamgate CRM over OpenCRM if they are looking for a CRM solution that offers straightforward usability with a focus on sales processes. Teamgate CRM’s interface is particularly user-friendly, making it ideal for teams that value quick setup and easy daily operations with minimal learning curve.

Andrew Martin

Sales CRM Blog

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