Teamgate applies organizational and technical security measures

Security Lock Cloud

1. CONFIDENTIALITY

Employees are guided by a secure table policy and are familiar with signing requirements for data security. Also, all employees have signed confidential information storage contracts, which impose penalties for non-compliance.

2. EMPLOYEES

Employees are introduced to the importance of data security, rules and responsibilities assigned to them to ensure the protection of data (including personal). Executions of special social engineering attacks help to scrutinize employees’ awareness and, at the same time, train them to identify possible threats of security breach. There is also an employee responsible for data protection in the organization, dissemination of knowledge, and the enforcement of the requirements of the General Data Protection Regulation (“GDPR”) and the ongoing monitoring.

3. PROCESS CONTROL

A management system has been prepared and implemented to help manage data protection, prevent potentially threatening activities, minimizing the likelihood and impact of negative incidents and risks. The responsibilities, powers and commitments of employees are set out in process descriptions, procedures and instructions. The processing of personal data for specified purposes is carried out in accordance with the established procedures.

4. LEGISLATION

Compliance with the laws and regulations of United Kingdom, as well as agreements between JSC Teamgate and customers, suppliers/ subcontractors and partners.

5. INFORMATION SYSTEMS ARE USED

The information systems necessary for the organization’s activities (hereinafter referred to as the “IS”) are evaluating the impact of data protection on the requirements of the GDPR. Access to data stored in the IS is controlled through consumer rights. Only certified software is used, which is updated in accordance with the established procedure.

6. ACCESS/ ENTRANCE CONTROL

Employees provide services from Teamgate’s premises, access to which is secured through the passage control system.

7. WORKPLACE SAFETY

All computer hosts are protected against viruses and malware. Workplace computer software is updated at least once a week, and critical updates are deployed immediately. Workers’ computers work as ordinary users, i.e. they has no administrator rights.

8. PREVENTING EXTERNAL INTRUSION

The levels of external protection are used with the help of known manufacturers for breaking intrusion prevention solutions. The network’s perimeter is protected by the next-generation firewall (NGFW), with its manufacturer’s constantly updated burst-detection analytics. The network infrastructure is duplicated, its maintenance is carried out in 24×7 mode. All security incidents are processed under a security assurance process that is constantly being improved, and systems are updated and maintained in accordance with manufacturers’ requirements.

9. DATA CENTERS

Teamgate solution is hosted by data centers in the USA and the EU in accordance and compliance with the highest security standards and information storage policies:
EU Amsterdam (Holland) – certified data center in compliance with ISO/ IEC 27001:2013 and ISO 9001:2015 standard requirements.
EU London (England) – SSAE16/ ISAE 3402 type certified data center in compliance ISO/ IEC 27001:2013 and ISO 9001:2015 standard requirements.
EU Frankfurt (Germany) – certified data center in compliance with ISO/ IEC 27001:2013, ISO 9001:2015 and ISO 22301:2012 standard requirements.
US New York (USA) – trusted data center in compliance with SSAE16 SOC-2 and SOC-3 standard requirements.
ES Vilnius (Lithuania) – certified data centre in compliance with ISO/ IEC27001:2013, ISO 9001:2015 and ISO 14001:2015 standard requirements.
Teamgate also buys Blue Bridge cloud computing services. This data center only hosts Blue Bridge hardware. The data center can be accessed by staff working on this equipment. For security, a backup copy is stored in another data center in the territory of Vilnius. Both the main and backup data center is monitored throughout the year and throughout the day by video cams while recording the monitored image, and the entrance and exit of the premises are protected by the entrance control system. Videos are kept for 7 days. Access to data centers can only be provided by authorized staff. Other people can only access data centers by accompanying one of the authorized employees.
All staff working with the Data Center are trained in specific security requirements and carry out regular updating training. Access to internal data center systems is possible only with two-factor authentication, and all internal passwords are stored in an encrypted repository, copies are stored in another location of the data center.

10. DATA MANAGEMENT ACCESSIBILITY

A strictly limited number of security-cleared employees have access permission to data centers along with the data stored within the databases. Each and every security event, or security trigger, are logged, monitored and analysed.

11. DATA BACKUP

All Teamgate accounts are synchronized in real time across multiple servers. In the event of a single server malfunction traffic is automatically rerouted to another separate server, ensuring non-disruption and continuous access to files, accounts and data. Over the past several years Teamgate have consistently achieved uptime of over 99 % as a standard, which guarantees user security and unlimited access to sales, files, communication history and all vital information and data. Data backups are performed daily – once or twice a day, depending on the chosen subscribed account plan. All data backups are stored for a minimum of one week, so that even in the unlikely event of a complete data loss, restoration is possible.

12. PASSWORD MANAGEMENT

Teamgate employee is given a unique login and password for joining the Blue Bridge Group. Employees must keep the access information provided and not disclose it to third parties. The login details are required to access the IT systems or other computer hardware, media, documents, etc. At all Teamgate users computerized workplaces (hereinafter referred to as “CWs”) have enabled and operate centralized security group policy (using Active Directory), including employee access authentication (passwords) policies. Notebook PC internal data logger is fully encrypted. When employees do not use the computer for more than 15 minutes, it automatically locks their account.

13. CUSTOMER PASSWORD MANAGEMENT

Customers connect to their Teamgate accounts with passwords. Customers have the option to create a password in accordance with the rules, or to initiate a password generation.

14. JOINING A CLIENT ACCOUNT

Teamgate’s responsible staff will then ask if the client agrees to join the client account, advising or solving incidents, changes (errors) before joining.

15. AUTHENTICATION AND ACCESS CONTROL

Every Teamgate user has their own unique login details, consisting of an email address and secure password. The password is checked according to password security policy standards and protected using advanced coding algorithms. Teamgate users also have the opportunity to authenticate their access via third party services, such as: Google and LinkedIn. The Teamgate account administrator manages and controls separate user permissions, by defining and allocating specific roles. All of the information kept in the specific Teamgate account can be accessed only by users assigned to that specific account.

16. CASE ACCOUNTING

All client applications are registered in a centralized system. Login to the system is password managed. In the system there are managing of incidents, changes (errors) and consultations.

17. PAYMENT INFORMATION PROTECTION

Information about the credit card you enter into Teamgate is transmitted directly to a Certified Payment System Provider and is not at all protected.

18. SYSTEM SECURITY ASSURANCE PROCESS

A complete security requirement process cycle is fully integrated into the Teamgate software development and deployment cycle, which includes:

  • Internal security requirements and policies are set, along with “best practice” examples which are applied during every step of the product’s lifecycle.
  • Rigorous security maintenance during architecture, functionality design and development stages.
  • To assure secure, optimal, and tidy programming code, iterative manual and automated (using static code analyzer) source code analysis is being regularly performed.
  • Depending on job roles and responsibilities, the IT team periodically attends security training and knowledge-building workshops.

19. USER ACTIVITY MONITORING

Teamgate gives an opportunity to receive reports with all authentication events. In case of unauthorized login to the account, Teamgate security team member or account manager can interrupt activity by disconnecting from the account.

20. MOBILE APPLICATION

Teamgate gives an optional access to your account data through Android and iOS applications, which inherit a complete security requirements from a web application.

21. ACCOUNT AND CONTENT RECOVERY

Teamgate offers secure data recovery option in case of accidental data deletion. If user is deleted by mistake, it is possible to reverse deletion, if you contact our support team no later than after 7 days from an accident.

22. UPLOADED FILES

Every file upload file to Teamgate CRM is scanned for all known malware and viruses, ensuring optimum protection at all times.

23. ANTI-MALWARE PROTECTION

All equipment that connects to the organization’s network is protected by antivirus software that is centrally managed and automatically updated on a regular basis. All employees’ computers run a full computer scan from malicious programs once a week. Antivirus software is configured to check not only incoming but also outgoing emails. The virus database is updated before scanning and automatically scans files before opening or launching.

24. SECURE DATA FORWARDING METHOD

In order to assure a secure connection between the client‘s web browser, or other application, and Teamgate CRM we use the highest SSL class protocols and security keys, which meet an A or A+ grading scale. Teamgate uses Transport Layer Security (TLS) TLS 1.2 with a preferred AES 256 bit algorithm in CBC mode and 2048-bit server key length with most modern browsers. When you access Teamgate via a browser, mobile device or browser extension, TLS technology secures your data using server authentication and data encryption, which is used by banking and main ecommerce websites. In order for our customers’ passwords, cookies and private information to be secure, all Teamgate users get an identical encryption guarantee, irrespective of their chosen plan.

25. HARDWARE

Teamgate uses official manufacturers supported hardware (a part or all of the physical components of the information processing system).

26. OPERATING SYSTEM

The operating environment is a manufacturer-maintained and legal operating system, updated and maintained by a specialized supplier. For administration, separate accounts are used.

27. SOFTWARE

All software fixes critical and critical software security vulnerabilities for software installation.

28. IT ARCHITECTURAL PREVENTION

Each Teamgate account data is stored in different databases. This solution ensures data security and confidentiality, even in case of a software error.

29. FIREWALLS AND INTRUSION DETECTION

Each server contains firewalls which automatically close access to external servers, while opening only those access roots which are needed to access data.

30. REGULAR UPDATES AND CHANGE MANAGEMENT

Regular internal security audits enable to identify outdated systems and third party services. Based on internal change management regulations, Teamgate periodically updates the operating system, software, systems, and the code library, all of which are a part of the intrinsic infrastructure.

31. SYSTEM INTEGRITY PROTECTION

By means of operation-systems-based, and custom integrity check services, cohesion of all critical files and system objects is continuously ensured. A rapid response to any potential unauthorised compromisation of the system assures that our customers and users are continuously engaged with the authentic version of all application services.

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Hi, I am Ilmaras, Sales Manager here at Teamgate. I am responsible for ensuring that you drive maximum value from our tool. I would like to learn more about your main goals for using the CRM solution and to tell you how other companies are using our CRM. Please fill in the form and I will get back to you ASAP.