How do I upgrade my plan?
Plan can be upgraded by logging in to Teamgate and visiting Plans & Pricing section in your Settings.
What do I need on my computer to run Teamgate?
You can use any device with an internet connection and a web browser to run Teamgate. Web browsers that work the best with Teamgate are Google Chrome, Firefox, Safari, and Internet Explorer 9 or higher.
How do I change my plan?
Your plan can be changed in the Settings section “Payments”. The same plan applies for all the users in your team.
Will my data stay intact after I switch plans?
Yes, if you switch to another plan, your data will stay intact.
Can I add more than 5 users to the Starter plan?
Starter plan is mainly created for up to 5 Teamgate users. If you wish to add more users to your account, please upgrade your plan to the Professional or Enterprise.
I maxed out file storage limit, what can I do?
To add additional file storage, contact Teamgate support at email@example.com
Can I see a live product demo?
Sure! Simply register for a live demonstration here
Can I speak with a Sales Rep?
Our Sales Team is ready to make a contact with you. Just book the most suitable time in the calendar here
What is a Free Trial?
It is a 14 day free trial plan targeted to experience all the features with no limits. It is equivalent to our Enterprise plan. After the free trial, you can purchase the plan that works for your business better – Starter, Professional or Enterprise.
What happens to my data after my trial ends?
You can cancel your trial account anytime. After your trial period ends, your data will be stored for 15 more days and later automatically deleted.
and Terms of Service here
How do I become a customer?
Choose your plan in account’s settings > Payments and add your credit card details to subscribe. Contact us at firstname.lastname@example.org
if you require assistance.
How to get an invoice?
Invoices are issued automatically after your every payment. They can be found in your Teamgate account: Settings > Plans & Pricing > Payment History.
Is my data safe?
Our servers are hosted in DigitalOcean data centers. DigitalOcean takes both physical and network security seriously ensuring your data is safe. In addition, information that passes between your computer and our servers is encrypted using a technology called SSL which is the same technology that banks use to protect data. Also, we use HTTPS protocol for secure communication over a computer network which is widely used on the Internet.
Your data is stored in multiple locations in real time, and in addition, we automatically make a further backup of your data 2 times per day.
Can I export my data? Is it extra charge?
You can easily export your data straight from Teamgate account for free in CSV format.
Are there any cancelation or setup fees?
No, there is no cancellation fees. You can unsubscribe your Teamgate account at any time. Teamgate issues no refunds, as noted in the service agreement.
What type of training does Teamgate offer?
Teamgate offers online training options ranging from live sessions, tutorial videos and FAQs. Personal trainings are a subject to charge (hourly). Enterprise plan users can receive free training once.