How do I upgrade my plan?
Plan can be upgraded by logging in to Teamgate and going to Plans & Pricing section in your Settings.
What do I need on my computer to run Teamgate?
You can use any device with an internet connection and a web browser to run Teamgate. Web browsers that work the best with Teamgate are Google Chrome, Firefox, Safari, and Internet Explorer 9 or higher.
How do I change my plan?
Your plan can be changed in the Settings section “Payments”. Same plan applies for all users.
Will my data stay, if i switch plans?
If you switch to other payment plan, your data will stay untouched.
Are there any cancellation fees?
No. You can cancel your account at any time. Simply unsubscribe your credit card and account will expire automatically.
Can I add more than 5 users for a basic plan?
Starter plan is mainly created for up to 5 Teamgate users. If you wish to add more users to your account, please upgrade your plan to the Professional or Enterprise.
I maxed out file storage limit, what can I do?
To add additional file storage, contact Teamgate support at firstname.lastname@example.org
I maxed out record limit, what can I do?
If your record limit is maxed out, upgrade your plan to the Professional or Enterprise.
Can I see a live product demo?
Sure! Simply register for a live demonstration here
Can I speak with a Sales Rep?
Our Sales Team are ready to make a contact with you. Just book the most suitable time in the calendar here
How to pay for the services provided?
To pay for the services provided, add your MasterCard or Visa credit card in Settings “Payments” section.
How to get an invoice?
Invoices are issued automatically with your every payment. They can be found in your Payment History in Settings section.
Is my data safe?
With us, you are always safe!
Can I export my data? Is it extra charge?
You can easily export your data straight from Teamgate account for free in CSV format.
Are there any cancelation or setup fees?
No, there is no cancellation fees. You can unsubscribe your Teamgate account at any time. Teamgate issues no refunds, as noted in the service agreement.
What type of training does Teamgate offer?
Teamgate offers online training options ranging from live sessions, tutorial videos and FAQs. Personal trainings are a subject to charge (hourly). Enterprise plan users can receive free training once.
What is the Teamgate 14 Day Trial Plan?
The 14 Day Trial Plan is targeted to experience all features with no limits until the end of free trial period. After that you can purchase the plan that works for your business better – Starter, Professional or Enterprise.
What happens to my data after my trial ends?
Trial account can be canceled at anytime during 14 days, with an option of exporting your data. After your trial period ends, your data will be stored for 1 month if you wish not to proceed with Teamgate.