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If you run a small to medium-sized business, you’ve probably heard of lead scoring. We are sharing a set of lead scoring best practices which will help to improve sales conversion rates of your company. Lead scoring is not something you can set up overnight, but you can get started today with careful thought and evaluation of your customers. It may also be a good idea to invest in a lead scoring software to automate the process. We’ll discuss this in more detail, but let’s start from the beginning. 

How Does Lead Scoring Work

Lead scoring is a methodology used to help sales teams closing more leads. It’s a process that involves both marketing and sales, as each team must decide which leads should be qualified as the ideal ones. Lead scoring is used in conjunction with the inbound marketing tactics, such as building a social media following, blogging or offering free guides, to decide which of your leads are ready to convert.

Instead of pursuing every lead you have, you may rank your leads according to their value for your business and decide which ones to follow up with first. This allows you to prioritize and invest more of your energy into leads that matter most.

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Why Would I need Lead Scoring?

It’s all about making your sales process more efficient. If your sales team doesn’t have enough leads yet, then lead scoring is not necessary. Instead, your marketing team needs to put more focus on the lead generation.

However, if there are more than enough leads, rather than following up on each one, simply assign values to your leads. This will help to decide which ones are ready to convert. Set the criteria, then use analytics and lead sign-up forms to collect the relevant data. As a result, you will be able to pursue only those leads that are most likely to convert.

Which Companies Need Lead Scoring?

lead scoring best practices for companies

Every organization is different and some may not require lead scoring at all. The best practice to follow is to identify whether your company is struggling with leads conversion or not. Companies that want to boost their sales conversions, and have more leads than they can pursue, most probably, need lead scoring. 

Setting Up Your Lead Capturing Forms

In order to score your leads, you have to know who they are. So, to start tracking your leads you would need a lead capturing form. This is a form on your website which offers a way for customers to sign up to hear more about you and your products. This data is then captured and funneled into your lead scoring or CRM (customer relationship management) software, where you can begin tracking interactions of your potential customers.

Optimizing Your Lead Capturing Form

Put forms on your landing pages where your prospects can see it. This could be combined as a gateway to some content that your target customers will be interested in engaging with, such as an ebook or a PDF that they can download. In exchange for this content, customers should provide their name, email address and a few details about themselves.

Note: If you ask your leads to fill in too many fields, you may fail to capture them as people may not want to sign up. If you ask for too few details, the quality of your lead data can suffer as well. Make sure you ask for relevant details about your customers by linking the fields you include with your lead score criteria, which we’ll go into next.

Deciding Upon Your Lead Score Criteria

lead scoring best practices criteria

You can find out what sort of characteristics your customers normally possess by analyzing your current customer base. They won’t be identical to the future prospects but they are your best source of inspiration. You can also work with your sales and marketing teams to create descriptions of your ideal customers. It could be that they are a CEO of a mid-sized tech company, or a Marketing Manager of a small health food supplier. You can have more than one type of ideal customer.

There are a number of factors you need to take into account when deciding upon your criteria, but the best practice is to follow a points-based system. You need a) demographic information and b) behavioral intelligence for your leads. First, you will be focusing on the characteristics of your ideal customers who are worth to be pursued as leads. Second, you’ll be looking at how these customers are behaving to see who is ready to be contacted by your sales team.

a) Demographic Information

After you have decided upon the characteristics of your ideal customers, you can start to set up your lead score by assigning multiple values to criteria, such as job title, industry, company size, country, marketing source, links with competitors, and more. Demographic information about a lead can identify personal information, such as job title, company information (e.g. number of employees), relationship to your organization (e.g. past customer), and others.

When considering which demographic information to choose to evaluate your leads, you may want to include some basic criteria which must be met for them to qualify or disqualify as a lead. For example, you may instantly disqualify someone if they are a student.

b) Behavioral Intelligence

After you have decided upon the essential criteria for determining your lead score, include some key behaviors for your leads to engage in, these will also contribute to their score. This is where it is really important to have the appropriate software to track the behavior of your leads. For example, if you send them an email, you need to track whether they’ve received it, opened and clicked on it. Or, if you post some content on social media, you want to know whether they saw it, how long they spent on the page, if they shared it on social media, and so on. You can also decide on behaviors that deserve a negative score, such as if they unsubscribe from your mailing list.

Identifying Leads to Pursue

You need to set up a points-based scoring system when evaluating your lead criteria for each potential customer, typically a scale between 1 and 100. With this in mind, score your leads based on how closely they match your ideal customer profile, based on the demographic information and behavioral intelligence.

lead scoring best practices leads to pursue

For instance, if one of your leads is a CEO of a mid-sized tech company, but they haven’t demonstrated any engagement behaviors, then your lead might score around 50 points. A similar company that fits the demographic criteria and has somewhat engaged with your company can be awarded 75 points, which is a trigger to your sales team to contact them.

There is a number of systems you can use to score how close your leads are to converting, ranging from the letters A, B, C and D, to Hot, Warm or Cold, or in numbers from 1 to 4. Then you may assign each label a range on your scale. Pick a system that feels most natural to your company and easiest to work with.

Other Purposes of Lead Scoring

In your process of scoring leads, some potential customers may not quite qualify, but you can identify and target the leads which need nurturing. If you have the right software, particular lead scores can trigger automation. For example, once a lead passes a certain score, an email is triggered to invite your lead for a demo of your product.

You can also use lead scoring to get to know your potential customers better. Paying so much attention to your target market is always great because you may uncover surprising insights. Test different marketing messaging with your leads to see which ones work best, and optimize your marketing strategy. 

Choosing Your Lead Management Software

Having the right software is key to success with lead scoring. If you lack the capabilities to properly analyze your leads, you won’t get very far. The type of lead scoring software that you need will depend on your company. Compare different options based on price, functionality and size with reviews from trusted sites such as Capterra or Software Advice

lead scoring best practices choosing the right software

Teamgate offers lead scoring as a part of our cloud-based intelligent Sales CRM for small and mid-size teams. With its user-friendly interface, Teamgate is a great sales stack for today’s business that helps you convert more leads. 

The software is changing all the time and becoming more sophisticated, with some solutions beginning to use AI and bots to engage leads. For example, software can determine if your lead is highly engaged or a student doing research. A virtual sales assistant using AI technology to email the leads can interpret their responses and alert your sales team. 

Smarten Up Your Teamwork

Know who your leads are, track when they’re ready to buy, and make your sales team contact them. Lead scoring streamlines this process so you’re only focusing on high-quality leads who are most ready to convert. The key is capturing your data with the right software, optimizing your website with properly prepared content and forms, and integrating your software solutions so your leads don’t fall through the cracks. It is a team effort, but totally worth it for the boost you’ll see in your sales conversions.

If hot leads aren’t converting, then you might need to take a look at the products and services you’re offering. Check whether they’re suitable for your target market and if your pricing is appropriate. Don’t get discouraged, but remember that analyzing your leads and scoring them is the beginning of streamlining your sales process. 

2016 has been an incredible year for Teamgate with a wide range of the fresh market opportunities, significant investment and new experiences. Since the learning from industry experts and networking is one of the most important leverages for doing business, in this blog post we look back over all attended events in Europe and put together a list of the TOP hottest startup conferences this year. Also, as there are so many top-quality conferences and events for startups and tech companies, the interviews with few of the organizers as well as many lessons learned and other important details are included, too! 

GOOGLE CAMPUS WARSAW

Warsaw, Poland, January 7

2017 has already started with Google Campus Warsaw. Despite the fact, this year’s campus is already over, we highly recommend to save the date for the next year’s event.

We have been chosen to participate in this weekly campus organized by Google. It was a week-long session with pitching workshops, design thinking training, theoretical and practical sessions. Everything was so impressive because the event featured speakers from Google and Facebook.

Startup Events Campus Warsaw Teamgate

Image source: ITKeyMedia

We have the training sessions held by experts such as Marcus Corah, Rafal Kudriawcew, Wolfgang Oberauer and others industry’s stars. You know, it is super cool to work together with such professionals and be inspired. Moreover, this event not only gives an opportunity to learn but also brought large groups of entrepreneurs with the same interests together in order to create a network.

Lessons learned:

As the event has been planned so precisely almost without any free time, we really recommend to participate there for a whole team (or at least 3-5 member of the team) in order to reach the maximum.

Campus Warsaw 2016 Presentation

Image source: Teamgate

Therefore, as we came three of us, we were able to attend as many events as we would like to. For example, one team member was dedicated to networking, another one to pitching and presentations and the third one to learn and improve his own competencies in order to share the knowledge with the whole team later on. Actually talking about this kind of events, it is always worth to remember that know-how and priceless experience which have to be absorbed is simply “walking around”, so you just need to grab the opportunity, meet people and talk-talk-talk.

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Finally, we all know that sometimes you are not able to spend as much time with your colleagues as you would like to, so these events are a great opportunity to discuss with your co-workers about future plans or just drink a couple of beers. So, one more lesson learned is to use this kind of trips for teambuilding, too.

Worth to know:

Google Campus Warsaw is located in the Praga district of Warsaw, in a place where 118 years ago the idea of the Polish “Koneser” distillery was born. The whole district as a former industrial area is impressive especially to unexpectedly found the modern office space inside these factory buildings.

Startup Events Google Campus Warsaw Teamgate Imagery

Image Source: Liebrecht&wood

By the way, as Google Campus Warsaw is a part of global Google Campus community, you can easily choose the most suitable location for you, whether it is Warsaw, London, Madrid, Tel Aviv, Seoul or even São Paulo in Brazil.

SALES INNOVATION EXPO

London, UK, March 28-29

It is our next big event taking place on March. Sales Innovation Expo is one of the largest and most important events gathered sales experts around the Europe.

Sales Innovation Expo 2016

Image Source: Sales Innovation Expo

Edward Lawrence, this conference’s director, says that the event is a perfect place for startups giving an access to the most recent market intelligence and research as well as the latest tools available on the market today.

“If you are serious about growing your business, there will be no better platform in the UK to network and be educated by like-minded business people”, Edward Lawrence says.

With 70 of the industry’s well-know companies exhibiting, 95 expert speakers, and 10.000 visitors per day, we have participated in last year’s event, too. Actually, we would say that it was our first such a large-scale international exhibition.

We had a display booth and a good place where to set it up. But unfortunately, we didn’t do our homework well enough. We simply did not schedule business meetings before the conference begins, so we just had to catch our prospects and partners directly at the venue. Of course, it wasn’t so effective as it could be.

In any case, this event allowed us to successfully close the several deals as well as better understand the UK market. Indeed, it was the largest foundation in the development of a new company’s branch office in the UK.

Lessons learned:

The first one lesson as we have already mentioned is to do your homework well by arranging as many business meetings as possible in advance.

Startup Events Sales Innovation Expo 2016 Teamgate

Image source: Teamgate

Despite the fact, this kind of exhibition can be the opportunity of a lifetime, let’s face the fact that usually startups don’t have the big budgets while market leaders do. So, it’s worth to be smart enough about your budget. For example, consider the chance to order booth directly in the UK instead of carrying it out from your country. That can allow you to spend approximately 7 times less. Actually, it’s a lot! Furthermore, we could also recommend to order all the necessary furniture (table, chairs, etc.) on site. On the basis of our calculations, it is considerably cheaper, too. Finally, remember that in this game isn’t always about who spend the biggest amount of money but rather who does their homework better by being more prepared.

Worth to know:

All these exhibitors, seminars and networking opportunities are completely free to attend. You are able to book your tickets here

PIRATE SUMMIT

Cologne, Germany, September 6-7

This is one of the craziest events where we have participated yet. Pirate Summit, often called Europe’s “Burning Man”, is an event designed for early-stage startup founders.

The aim of the two-day event is to gather around 1.000+ participants including 650 startup founders, 200 leading investors, 150 corporate and media executives. During this event, the startup has every chance to meet and talk with representatives from the biggest European venture capitals funds, well-know investors and other startup-world-stars. Moreover, pirate theme, startups’ “Walk The Plank” pitch competition, and passionate tech savvy crowd create an unlikely atmosphere. 

Startup Events Pirate Summit 2016

Image Source: Pirate Summit

It’s funny to remember how we have been shocked after we realized what kind of crazy event it is (and we are not even talking about its after-party yet). Actually, we were ready to expand our network by pitching to investors and meeting them face to face, but surprisingly, it was the opposite! Venture capitals funds, angels, and other investors presented themselves in front of a massive startups’ audience by trying to convince them to cooperate. That feeling was awesome!

Also, one of the most pleasant parts of the summit is a chance to meet all the important people without wearing a suit and talk with them about business in an informal and friendly way. It inspired us a lot and turned to continue our work with even bigger enthusiasm!

When we talked with Melanie Malurday, the representative of Pirate Summit, she said that this year they plan to focus even more on networking opportunities.

“Pirate Summit strives to connect early-stage founders and investors to create meaningful connections. All participants are handpicked from thousands of applications or personally invited to offer networking on the highest possible level of influence and quality. We would like to make sure that every participant leaves the Pirate Summit with new meaningful connections and two fantastic days to look back at”. In addition, according to her, it is expecting to welcome about 1.200 participants this year.

Lessons learned:

As a startup, you have to be always prepared for anything. At this case, to play by the new rules of the game – instead of pitching by ourselves, listen to the pitches from investors. Believe us, it can easily break your balance – at least for a while.

Also, one of our suggestions is to take part in summit’s after-party. Despite the fact, that this event is very informal, an amazing party lets you establish the even more personal relationship. As organizers say “you will meet like-minded people and celebrate entrepreneurship with your next potential business partner, investor or friend.”

Startup Events Pirate Summit 2016 Germany

Image Source: Pirate Summit

Besides, you simply have a chance to party hard with your colleagues, too. After all, “work hard, play harder” we would say. 

Startup Events Pirate Summit 2016 Teamgate

Image source: Teamgate

By the way, be ready to spend an extra time by trying to find the most suitable and cost-effective plan to reach Cologne.

Worth to know:

The event takes place in Odonien, the wicked and legendary republic of pirates, dinosaurs, and other creatures. As the organizers want to skip the formalities, during this event it is not desirable to wear a suit. “Please leave your fancy suits at home. We would like to dress as pirates as possible instead”, organizers note. By the way, it’s not a joke, because all the suit-guys have been kind of mocked in order to force them to change their fancy clothes.

Also, please keep in mind that the mobile app will be created this year, too. “We are working on our own networking app for the Pirate Summit, which will allow us to adjust the networking process to the specific needs of our participants. The goal is to create even more meaningful connections”, says Melanie Malurday. So, it is definitely worth to add this event to your list.

More information about the summit, please find here.

LATITUDE 59

Tallinn, Estonia, May 25-26

Estonia is known for Skype, for its e-Residency and digital society in general. Therefore, Latitude 59 is the flagship startup and tech event of the world’s first digital society. Today the event attracts more than 1.500 participants including startups, entrepreneurs, and investors. 

Startup Events Latitude59

Image Source: Latitude59

It was amazing to listen to an inspiring speech from the Minister of Entrepreneurship and Information Technology (just look, Estonians even have the Minister of Entrepreneurship and Information Technology!). Also, we were no less impressed by listening the Prime Minister of Estonia and his ability to talk with startups in our language.

The strong synergy between startup business and the government was seen clearly. Overall, it was totally obvious that Estonia has a clear picture to became a part of a global startup ecosystem.

Startup Events Latitude59 Teamgate

Image Source: Latitude59

Lessons learned:

Let’s not confuse ourselves by thinking about Latitude 59 as a small regional event organized only for Estonians, Latvians, Lithuanians, and in the best scenario for Finns, too. It’s a quite big international event with participants not only from the Baltic region but from Western Europe, Russia, US, and Asia, too. So, we advise you to consider it and be prepared for the event well enough.

SILICON VALLEY OPEN DOORS (SVOD)

State of California, US, May 24, 2017

Despite the fact, 2017 event has been located to its homeland, Silicon Valley Open Doors (SVOD Europe) was one of the most informative events for startups in Europe. The key purpose is to gather only 25 the hottest startups around the Europe in order to pitch their products and services to prospective investors. Moreover, the program also includes speeches from a brilliant lineup of guests from Silicon Valley.

Startup Events Google SVOD Teamgate

Image source: Teamgate

We definitely say this event acts as an alternative to traditional, crowded conferences. It is a quite intimate and cozy meetup held at Google’s European Headquarters in Dublin, Ireland. Therefore, we had an opportunity to look around in Google office as well as talk and consult with various mega-company’s experts. The chance to talk with Google employees does not appear every day, so we learned a lot even during this short period of time.

Furthermore, as we use many Google products, it was a great chance to discover the new solutions which could be used by our employees to solve their daily task.

Lessons learned:

Networking is one of the most important things you do in order to help boost your business. Therefore, during this kind of event, the initiative and intention to meet and talk with high-profile investors, founders, CEOs, and other leaders from Silicon Valley should come from your side. So, don’t be afraid to start first!

Startupmn Eventsm Silicon Valley Open Doors Dublin

Image source: Teamgate

Also, we would like to advise to use your free time as efficiently as possible. If you just have a free time, don’t forget to plan the meetings with your clients and partners around the city. From our point of view, the startup have to always demonstrate the initiative and take actions first. Consequently, as we had a little time, we contacted our partners Zendesk and Intercom in order to visit their offices and meet the representatives in person. Believe us, it was such a great experience and a nice example how easily the network can be built.

Worth to know:

As we already mentioned, this year SVOD came back to the US. Nevertheless, perhaps it is even more important (and definitely more catchy!) to plan participation in the upcoming event, too. Here you can find more useful information.  

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LEARN, MEET, NETWORK, AND SHARE

If you’re still asking why startups should attend tech conferences, the answers have been presented earlier. In addition, we can just add these magic words: learn, meet, network, and share.

Besides, the various kind of information is so easily accessible nowadays, the conferences and meetups are an ideal place to meet the potential investors and partners in person by pitching them face to face. Moreover, as we have already mentioned, the greatest experience and know-how come together with people. So, participating in exhibitions, conferences and summits can be a really pleasant, quality and fast way to grasp the pulse of the market. After all, we all know that the best solutions and deals are still discovered offline.

Have we included your favorite? If not, feel free to provide additional input in the comment section below.

Usain Bolt, the 30-year-old Jamaican sprinter, is regarded as being the fastest man on the planet. He is an eight-time Olympic gold medalist as well as holding the world’s 100m record. According to him, there is a simple rule when you run a distance – the faster you run, the faster you reach the finish line. Being an entrepreneur or a sales representative means that you too will always be part of a competition. As experienced business consultants and sports lovers, we can see the parallels between the experience of running a distance and running a business.

As soon as you stand in the same starting line with your competitors, your secret to success can be an absolutely unique service, a niche market, a commitment to hard work, the best team available, or a well-organized sales process. But when Usain Bolt has been asked about how to be the world’s fastest human, he simply replied: “I don’t want to be the second best”. So, if you have already made the decision to run a business, your choice is clear – you have to be the first one.

How Not to be Second in Sales - Finish Line

Speed up your sales process to be the first one

Time plays an equally important role in both cases: whether running a distance or running a business. A business sales process means specific, step-by-step actions are made in order to close a deal; too-long sales cycles prevent you from making those sales. Unfortunately, there are no precise rules, no clear diagrams or methodologies as to how exactly you should be doing things. However, there are three TOP negative factors (or we would rather say – mistakes) which may delay the closing process:

  1. Poor follow-up

One of the most frequent mistakes sales reps make is poor planning and lack of initiative. At first, sales reps usually think about their own sales steps instead of prospects. It means that the sales team cannot control what is going on with a prospect after their sales steps have been carried out.

Let’s take a typical sales step within a Sales Pipeline named “Commercial offer”. The most common mistake made by sales reps is to send an offer to a client and then do nothing; still expecting to receive a positive response/feedback sometime later. Unfortunately, on the basis of various studies, clients do not read an offer 10+ times in order to make a final decision. In this case, the sales reps loses the advantage of speed as well as the chance to be the first one across the line and sell. Meanwhile, it’s possible that your prospect is dealing with your competitor.

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  1. Delayed evaluation

Each step of the whole sales cycle should be measured by time in order to immediately improve it. Just try to remember how time-consuming the qualification and closing stages are. In order to run faster, sales reps should determine the length of time spent on each stage of a sales process. Furthermore, only these steps which sales reps are able to measure by time should be set in your Sales Pipeline.

  1. Pending deals

Indeed, according to experts, the majority of a sales reps’ time each day is spent on hardly-closed deals. It means that these deals are suspended, or marked as pending, with many explanation tags within your Sales Pipeline. However, if you do not want to be second best again, get rid of it! Your sales reps should start to follow the approach “No more pending deals in my Sales Pipeline!” by focusing on the end results, and enabled-to-close deals.

Empower your CRM software to be the first one

Client relationship management system (CRM) has proven very effective for many sales actions, but it is not enough to simply have it. No doubt – it is an advantage. But if sales reps spend too much time receiving lower-than-expected results, it is time to seriously reconsider your sales process management tool. The robust sales software solution is like your running shoes. You should feel comfortable by using it and the most important – it should help you to win! So, try to count how long it takes for your sales reps to answer the following questions:

  • How long does the opportunity stay in this step?
  • When the opportunity has been moved into this step and how long does it take in the previous one?
  • Which opportunity hasn’t been moved to the next stage today/this week/this month?
  • How long does it take to close an opportunity? Does it fit into your sales cycle timing?
  • What are the bottlenecks of your spent time?
  • What kinds of deals are pending by needing quick attention?

If it takes just a few minutes to understand and answer these questions, it means you are already further on in the sales race compared to your competitors. Though it will take some time you probably need to spend more time in order to reconsider your current sales tools. To achieve best-in-class productivity, sales reps have to realise the need for a really easy to use and understandable Sales CRM tool.

Old Sales Pipeline

Follow the best examples to be the first one

Here at Teamgate, over the last few years, we have had a normal practice to prepare the various sales reports for the sales team, managers, board, investors, etc. As all of these reports are automated, it is easy to show the goals reached, the forecasts, the status of lead qualification, the sales funnels, the sales activities and even more differing insights needed on a daily basis. However, we had one continuing issue which couldn’t be solved during this time. Therefore, we tried to solve this by handling the situation manually and because of this lost much valuable time. Finally, we decided to set a TOP KPI on purpose to make our sales cycle significantly shorter.

During this time our sales reps had been trying to report to the sales director with the status of opportunities, explaining every situation and so on. Believe us – when you are doing this on a daily basis it is a tiresome and time-consuming process. Finally, we came up with a simple idea to show in detail, each opportunity and its movement in a real-time perspective. Since that time we have started to focus more closely on the opportunities at hand.

New Sales Movement Pipeline View

With this absolutely simple decision, we have made our sales cycle twice as fast and all within a couple of weeks. Finally, we started to focus on the minutes instead of days or even weeks.

How to Stop Being the Second in Sales - Photo Finish

Related: 7 CRM Best Practices for 2017

Be the first one who crosses the finish line

To be number one in sales depends on many factors, but you can start by following these prescribed tips:

  • Set up your Sales Pipeline in the way which your prospects would buy.
  • Make sure you are able to measure the time for each of your sales steps. Don’t forget to set the time duration for each step!
  • As your Sales Pipeline should be clear and clean, try to avoid pending deals.
  • Review the movement of your Sales Pipeline. Install a TV screen on your wall with live streaming – it really helps!
  • Split your products or services into different Sales Pipelines.
  • Don’t forget to set goals for win conversion and try to beat 9 out of 9 records!

A free personal presentation: Learn how to win 9 out of 9 deals

Join Teamgate CRM Senior Sales Manager Amber Gintare for a free personal presentation and learn the best practices on how to improve your sales process and close more deals, faster.

The sales department is the most important department in your company.

How can it not be when your sales team is responsible for driving the majority of revenue?

Most businesses, especially marketing agencies, SaaS businesses, and professional services, hold their sales team directly responsible for supporting the growth of the business.

Not only are they responsible for driving new revenue, but they make sure your customers view you positively.

They’re the guys sitting at the forefront of your industry, which puts them in the position to be the best advisors for new innovation and strategies.

The best way to build a successful sales strategy is to take a look at those who are successful.

The most successful sales strategies are the ones that align their sales processes with their customer resource management (CRM) (Related: How to Win Friends and Influence People? Vs. What is CRM?).

And having a strong prospect management process is at the heart of getting the most out of your sales people and their time.

According to Salesforce, high-performing sales teams use nearly 3 times as much sales technology than underperforming teams and are 8 times more likely to be heavy tech adopters than under-performers.

As a Sales Director, it’s your job to make sure the sales team performs, and that your sales technology operates efficiently along with your processes.

There are many reasons your sales model could be failing…

In this guide we’ll go over some of the most common things we see standing between struggling sales team, and huge breakthrough success companies:

Spending too much time on data entry

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One of the biggest common complaints of failing sales organizations is that their teams are spending too much time on data entry.

Manually entering prospect and lead information into the database isn’t something your sales team should be spending a lot of time on.

The right CRM will do a good job of collecting data from leads, and updating their information simultaneously so your sales team doesn’t have to spend time doing so.

Related: Proven Ways to Utilize LinkedIn to Generate New Sales Leads

You’re spending too much time generating sales reports

why-your-traditional-sales-model-is-failing-and-how-you-can-save-it-6

Sales reports are the main time suck for Sales Director. If your data is being entered manually because your sales technology isn’t in alignment with your processes, pulling reports is going to be a time consuming task.

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The minute you’re asked to produce a sales report on this month’s success, and your sales technology doesn’t align, two negative things could happen:

  1. The first is the hardest to swallow – your sales numbers are reflecting worse performance than your team is delivering.
  2. The second – your numbers are inflated, which looks suspicious if your numbers aren’t matching up with revenue.

Either way, you’re going to be in trouble when this happens.

And I can almost guarantee that…

You’re spending extra time on your sales reports because of this.

Related: How to Stop Being the Second Best in Sales? and Reports and Summaries: The Two Ingredients for Your Business Success

You’re pipeline visibility isn’t accurate

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When your data isn’t clean, or your manually entering data, you’re not tracking key stages into prospect lifecycle. This is a problem, because you won’t get real visibility into your pipeline.

Without real visibility into your pipeline, you won’t be able to accurately track your team’s sales process in real-time.

Why’s that important?

Well, if at only the end of the month/quarter/year you take the time to gain an understanding of where you’re at, you’ve already lost the sales game.

Sales teams that have real time visibility are 42% more likely to meet quota than those that don’t!

That’s huge!  But think about it…

A successful sales organization knows whether or not they’re going to hit their goals ahead of time, and adjusts in real-time in order to make or surpass those goals.

Related: Sales Pipeline: Why it is the Most Effective Way to Manage Customers and How To Analyze Your Sales Pipeline and Track Sales Effectively

Your sales tool doesn’t support internal challenges, or a modern day sales process

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The worst thing that a sales tool can do is try to pigeonhole you into the process it believes is best.

For example, if your sales method is founded on inbound leads, you may purchase a tool that only allows leads to move through the pipeline in one direction – forward.

This may be a challenge for you when you stumble upon those exceptions to the rule, or prospects you might have to nurture a little more to move them through the pipeline.

Now you’re stuck in a CRM where you can’t move leads backwards in your lifecycle stage.  The system is assuming it knows the solutions to your problems better than you do.

BUT… Your sales tool should be able to support these problems, not try to fix them for you and force you into processes you don’t want or need.

Related: 7 CRM Best Practices for 2017

Your tool isn’t reliable when your sales team needs it most

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Your sales tool needs to be there for you always.

At some point, there will come a time where your sales team needs support working with your sales technology.  And If you’re working with a sales tool that doesn’t have an office in your country, has limited support hours, or can only be contacted in limited ways – they’re not there for you.

It’s in these instances where sales teams get the most frustrated.

They need their tool to work for them now, so they can move on with their day, update a lead, view a report etc.

So, If your sales technology isn’t reliable, you’re wasting time.

Related: Some Businesses Could Fail to Make the Leap to CRM – Here’s Why

Your customer lifecycle stages don’t mirror reality

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Some sales technologies force you into lifecycle stages that you don’t have in your organization.

For example, some out of the box CRM lifecycle stages include MQL, SAL, SQL and so on.

If you run a smaller organization, you might be skipping the conversion from SAL to SQL, but have to go through the conversion process anyways because your sales technology is forcing your hand.

If your lifecycle stages aren’t mirroring reality, this is also giving you unrealistic visibility into your pipeline and will affect reporting and optimization tactics.

Your sales solution isn’t mobile

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Fact: Sales people don’t usually sit at their desks all day.

They’re mobile workers.

They’re working trade shows, going to sales meetings with potential clients, and traveling often. Having a mobile application for your sales team to lean on is key to monitoring real-time success and pipeline movement.

If you follow up with web leads within 5 minutes, you’re 9 times more likely to convert them.

So can you imagine the power that comes with being able to access everything you need about a contact right then and there?

Conclusion

The right CRM can help assist you with all of these points that may be causing your sales processes to fail.

In fact at Teamgate, we pride ourselves on helping businesses all over the world streamline their sales process, so that they’re selling to prospects the same way they like to buy.

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Read that again, because it’s incredibly important.

Sales has changed, and you need to start selling to prospects the same way they like to buy.  This starts by making sure your sales CRM solution supports all of the above:

  • Get automatic data entry – stop wasting your time here
  • Produce sales reports in seconds – not several days
  • Real time reporting on sales pipeline – increase your chances of hitting quote by 42%
  • Avoid human error with a solution that keeps you in process – never drop another lead again, and have them think you’re a mind-reader!
  • A reliable tool your team can access anytime, anywhere – Remember, 5 minute follow ups increase chances of a sale by 900%!
  • Make sure your lifecycle stages match reality

The bottom line – you need a CRM that can work for you, not against you. The right sales tool is the solution to your failing sales model, and will help you get your team back on track with a focus on what they do best – selling.

If you are not a salesperson, it can be easy to look at Customer Relationship Management (CRM) software and shrug it off as something exclusive to salespeople. Granted, CRM find its popularity in sales since it mimics business workflows and sales pipelines. More importantly, the current “Age of The Customer” requires any business and product to be customer-centric. In the salesperson’s world of leads and clients, CRM usage allows businesses to keep customers at the core of their processes.

But can non-salespeople use CRM as well?
In this article we will talk about:

  • Why CRM Works For Other Professionals
  • Who Else Should Use CRM
  • How to Customize Your CRM

Why CRM Works For Other Professionals

Truth is, almost every professional working in a field requiring frequent contact with customers can benefit from CRM. Take a look at the following graph of the most requested CRM features:

crm-buyerview-report-2013-5

(Graph and study by Softwareadvice)

Access to a centralized platform for contacts (emails, phone calls, meetings etc.), metrics and task management are features that make CRM a powerful toolkit for salespeople and other professionals alike.
Without a CRM, professionals have to resort to building their own ecosystem of apps. Although the choice of great app substitutes is limitless, having a dedicated platform where all the features are easily accessible can be a great boost to productivity –and revenue.

Who Else Should Use CRM

To misquote the bard:

All the world’s a market, and all the men and women merely salespeople”.

Professionals have services to offer –or sell, they have contacts that require various degrees of engagement and they need data to make informed decisions. If we follow this reasoning, every professional is a salesperson as well.
Let’s explore how other professionals can use CRM:

Online Freelancers:

freelance

Freelancers have to manage their clients, do customer support, manage projects, and prevent old leads from turning cold while doing their own marketing. Without planning and organization, these tasks can be very challenging to manage even for the more seasoned freelancers.

A CRM is the ideal toolkit to manage the complex web that is the freelancer’s contacts. On one platform, you can schedule follow-up emails, visualize your pipeline and receive smart insights on the likelihood that a lead will convert based on previously gathered data.
A pipeline can help you see the steps through which your deals progress. For freelance writers for example, a deal will start with a pitch, then an initial contact, a quote, a negotiation then closure.
The more you populate your CRM with data, the more information you can gather about:

  • Which deals are easier to close?
  • Which clients are more profitable?
  • The pipeline step where deals are most likely to fall through.

Besides freelance writers, any independent contractor who regularly deals with a variety of customers can use a CRM. This includes:

Non-Profits & Fundraising

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For a non-profit to stay afloat financially, it has to manage a delicate network of established donors while trying to acquire new ones. Even with the advent of online crowdfunding efforts, fundraising is a field where high-touch engagement with donors is conventional if not required.
With contact management and segmentation strategies, non-profits can afford to easily give their owners the attention they deserve. In addition, the data gathered thanks to frequent CRM use can highlight the particular donor/prospect personas most likely to be generous.
Lastly, task and relationship management through scheduled and well-recorded contacts allow for better-targeted marketing campaigns and as a result, happy email-reading customers.

Related: Customer Success Strategies for Non-SaaS Businesses

Musicians and Promoters

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For musicians who do not feature on the Billboard Top40, a great deal of management is needed to land a show. Musicians and promoters have to constantly look for venues (leads), manage their relationships with old customers (agents, music venues, labels, etc.), and send Demos.
Although creatives are typically portrayed as scattered individuals with a distaste for organization, their success will still depend on meticulous planning.

A CRM can help:

  • Manage client contacts for venues, promoters, agents, labels, etc.
  • Track previous and ongoing Deals (a deal can be a show, a gig, or a record contract)
  • Compare Deals based on profitability, geographic location, and other customized variables.

How to customize your CRM

The most important trick to making CRM a versatile tool for any profession is customization. Although the sales jargon can be applicable to many other professions, it’s best to replace it with something you’re more familiar with. Let’s find out how!

Pipeline

freelancepipeline
The sales pipeline consists of all the steps each deal goes through prior to closure. The default Sales Pipeline provided by Teamgate has the following stages:

  • Incoming
  • Contacted
  • Quote
  • Evaluating
  • Closure

You aren’t bound to keep the pipeline as it is. This is my attempt at creating a Freelance Writer Pipeline:

  • You can create your own pipeline by navigating through:
  • Click on your Profile then Settings
  • Pick Deals and Deals settings on the left tab.
  • Then Add New Process
  • Add a new stage for every stage of your ideal pipeline.

If you can’t think of a clearly defined and recognizable stage, it is perfectly fine to keep the original Sales Pipeline and keep tweaking it as you go.

Tags

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Our segmentation article talks extensively about how clear and purposeful tagging enriches Customer Relationship Management systems. Make sure to check it out for more information about good segmentation habits.
The above example is my attempt at segmentation as a Freelance writer.

Integration

Allowing your CRM to communicate with your apps of the trade is one of the best ways to customize it to your own liking. Although this can often require some API knowledge or CRM support, we thankfully now have options like Zapier which makes integration a breeze for non-developers.

Do you have a CRM that keeps you organised?

The most user-friendly CRM on the market. 14-day free trial.

Start Free Trial

Painless setup, no credit card required

Experimenting

To have a CRM tailored for you and your profession, there’s no substitute for practice. Tweaking around your pipeline and implementing different tag subgroups will allow you to learn more about the CRM and your own business practices.

Take Teamgate for a Free Trial today to see if it’s the best fit for your job.
Back to you! Do you use CRM for non-sales-related tasks? How do you use it? We’d love to hear your thoughts!

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