Category - Lessons Learned

After reading this article, you will learn about the importance of customer happiness for businesses, the characteristics of happy and good customers, the risks of unhappy customers, and strategies to ensure customer satisfaction and prevent...

Black Friday is a shopper’s dream and worst nightmare. The mass of  post-Thanksgiving ads  has already begun, with retailers large and small offering deals on just about everything. Aside from the fact that it’s now common thing to offer a discount...