Zendesk CRM integration to align sales and support teams
Zendesk – is a tool used to manage customer requests, which helps to ensure centralized management of such requests. Therefore, by using Zendesk you are able to see all customers and their requests in one place, as well as who and how solved particular questions.
Zendesk CRM integration allows creating a bigger picture of your customers’ profiles in Teamgate. In a contact card, you can see all customer requests and their statuses; by clicking on a particular request, it’s possible to see full communication history. You probably know how important the newest information is if you want to establish good relationships with your clients and to close deals faster.
HOW ZENDESK CAN HELP YOU TO SELL MORE:
- Storing Communication History – In the card of each contact, company and deal you are able to see all requests from email addresses assigned to a contact. Therefore, your sales process can be improved by using detailed information.
- Attachments in One Place – By clicking on a request, you can see full communication history together with associated attachments. If you integrate Teamgate CRM for Zendesk, you won’t have to move files from one system to another; files can be conveniently accessed without leaving Teamgate.
- Better Cross-Team Communication – Zendesk CRM integration is a great way to improve communication and work with your customer service and sales teams. If you use Zendesk to communicate with customers, by integrating this tool with Teamgate, you ensure that both teams can access the same information and use it to provide high-quality service.
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Hi, I am Edita, Sales Manager here at Teamgate. I am responsible for ensuring that you drive maximum value from our tool. I would like to learn more about your main goals for using the CRM solution and to tell you how other companies are using our CRM. Please fill in the form and I will get back to you ASAP.