Freshdesk CRM integration to grow customer satisfaction
Freshdesk is a customer support solution that offers everything a business needs to deliver exceptional support. Built with an emphasis on usability, Freshdesk is completely customizable and offers all the tools a company needs to wow its customers.
Freshdesk integration allows creating a bigger picture of your customers’ profiles in Teamgate. In a contact card, you can see all customer requests and their statuses; by clicking on a particular request, it’s possible to see full communication history. You probably know how important the newest information is if you want to establish good relationships with your clients and to close deals faster.
How It Can Help You Sell More:
- Storing Communication History – In the card of each contact, company and deal you are able to see all requests from email addresses assigned to a contact. Therefore, your sales process can be improved by using detailed information.
- Attachments in One Place – By clicking on a request, you can see full communication history together with associated attachments. If you integrate Teamgate with Freshdesk, you won’t have to move files from one system to another; files can be conveniently accessed without leaving Teamgate.
- Better Cross-Team Communication – Freshdesk CRM integration is a great way to improve communication and work with your customer service and sales teams. If you use Freshdesk to communicate with customers, by integrating this tool with Teamgate, you ensure that both teams can access the same information and use it to provide high-quality service.
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Let’s have a chat
Hi, I am Mindaugas, Director of Sales here at Teamgate. I am responsible for ensuring that you drive maximum value from our tool. I would like to learn more about your main goals for using the CRM solution and to tell you how other companies are using our CRM and increasing their sales performance. Please fill in the form and I will get back to you ASAP.