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Teamgate has Earned #1 Spot on Capterra new Top 20 Most User Friendly CRM Software list

It is a great feeling to share more great news with you again!

A well-known software marketplace Capterra.com which helps businesses to find the right software, announced that Teamgate earned #1 spot on their Top 20 Most User-Friendly CRM Software report!

All of the options are measured by a combination of their usability, customer services offered, and customer reviews.

On September 25 of 2015 Capterra was acquired by Gartner Inc.  (NYSE: IT)

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capterra rank1

Related: Teamgate Receives A Very Positive Review From CompareCamp

The Ranking Metodology Guide

Capterra tested these tasks:

  1. Create a lead
  2. Add a task
  3. Add interaction/note
  4. Set reminder to follow up
  5. Change lead status to “qualified”
  6. Attach a document
  7. Generate a report

* These 7 common tasks were tested for usability testing.

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Also,  usability, customer service and reviews were measured.


  • Task completion time
  • Clicks to complete task
  • System Usability Score (SUS)*

* SUS – a questionnaire that measures perceived ease of use.

Customer service:

  • Implementation (configuration options offered)
  • Training (resources offered)
  • Support (services offered)


  • Ease of Use
  • Customer Service


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For a full report on Capterra, click here.


Abe Dearmer

Abe is the current General Manager of Teamgate CRM. With vast experience running multiple SaaS companies he is an expert on all things Sales, Marketing and SEO.

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