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In this article, you’ll get a comprehensive guide to 100 powerful inbound marketing tools that can skyrocket your business growth. We’ll explore a variety of tools to automate, optimize, and enhance every facet of your inbound marketing strategy, ultimately leading to more leads and prospects.

Key Takeaways:

  • Learn how to streamline your marketing efforts using a multitude of automation tools.
  • Discover the importance of analytics and the top tools to get the most detailed insights into your marketing performance.
  • Uncover the potential of blogging and SEO tools in increasing your online visibility.
  • Understand how design and visual resources can play a pivotal role in your inbound marketing strategy.
  • Get introduced to the best tools for managing leads, social media, and streaming.

Nothing makes a marketer happier than seeing their efforts and hard work pay off. And there’s little we wouldn’t be prepared to do to see those leads trickling in.

We’ll write eBooks, spend weeks chasing influencers for three-line quotes and comb through pages and pages of data to string together sleek-looking infographics to get the prospects to notice us. Because every lead counts.

So let’s face it, if there was a way for us to amplify our inbound marketing efforts and raise the lead gen game, we’d snatch that opportunity with no questions asked.

And as the luck has it, we’ve gathered one hundred powerful tools that will help you automate, optimize and enhance your inbound marketing strategy and win more business.

Make yourself happy, dig in.

Research tools

  1. Buzzsumo

Buzzsumo is a powerful tool for content marketing and is particularly helpful with finding trending content by any topic. It saves a lot of time that you would usually spend on browsing and googling popular topics. Buzzsumo will also show you many convenient statistics, like how many people are talking about a specific subject.

  1. Keyword Planner

Keyword Planner is a completely free tool created by Google that researches the best keywords for your ads, video ads, etc. With this tool, you can build a completely new campaign or improve an existing one. It is an effective tool for both experienced and completely new advertisers.

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  1. Mention

Mention makes sure you keep track of all the real-time social media mentions and always stay in the know of what people are saying about you online. It also lets you follow and analyze your competitors and similar businesses. Mention also has some awesome features like Custom Insights and Find Influencers.

  1. TrustRadius Trustmap

The TrustRadius marketing TrustMap is a two-dimensional chart that compares marketing products based on end-user satisfaction ratings and research frequency by prospective buyers. You can use the tool to compare different marketing tools and read authentic reviews from real users.

  1. SurveyMonkey

SurveyMonkey is one of the best online survey tools used by millions. With this tool, you will gather useful information and insight about your target audience and clients by creating original surveys. Choose from more than 15 different question types, branding options and much more.

  1. AYTM

AYTM is another survey tool that provides professional market research. The main key components and features include the survey platform that lets you host, program and analyze your surveys, a proprietary panel with an access to 25 MM all over the world and the research services.

  1. Quora

Quora is a well known question-answer type of website that makes any research much easier. Here, questions and topics can be organized into boards that can be followed – this will help you keep up with your competitors and news in your market. With Quora, you can also follow relevant questions and discover many other ways to do research.

Analytics tools

  1. Google Analytics

Google Analytics is a very popular and effective analytics tool provided to you by Google. When integrated with Google AdWords, it becomes an even more powerful tool that lets you analyze and track your website and conversions. The main analytics data is displayed on the main page of Google Analytics, but you can also find and use such features as Advanced Segments, Location Demographics and much more.

  1. Hotjar

Inbound Marketing Tools Hotjar

Hotjar is an amazing tool for analyzing the online behavior of your users by studying heatmaps, visitor recordings, feedback polls and conversion funnels. This tool combines two most important things – feedback and analysis to make the analytics as accurate as possible.

  1. SumoMe

SumoMe is an extremely user-friendly WordPress plugin that can serve as an efficient analytics tool. The main goal of this tool is to help you grow your website traffic and email list. It offers many free tools for you to choose from, so by using them, you can analyze your content, users, visitors and much more.

  1. Adobe Analytics

Adobe Analytics is a part of Adobe Marketing Cloud (AMC) that offers many online marketing tools. With Adobe Analytics, you can assemble, coordinate, organize and analyze your customer’s activity. Real-time analytics, segmentation, and predictive marketing through all Adobe channels.

  1. Ubersuggest

Want more traffic? Ubersuggest shows you how to win the game of SEO. Just type in a domain or a keyword to get started.

  1. Crazy Egg

Crazy Egg is another brilliant online application to analyze user activity on your website. This tool suggests useful features like heat maps, scroll maps, overlay reports, and confetti, which lets you determine all the clicks that have been made on your website and analyze them by search term and referral sources.

  1. Matomo

By choosing the ethical alternative, Matomo, you won’t make privacy sacrifices or compromise your site. You can even use Matomo without needing to ask for consent

  1. Mixpanel

Mixpanel is a very advanced analytics tool that gives you the opportunity to analyze every action your user takes – not just the clicks. With this tool, you can also see when someone uploads a picture, shares a post, etc. Here you can also experiment with the A/B testing to reach the best results.

  1. SimilarWeb

SimilarWeb is a universal tool for any insights – both web and app. It works with a wide range of sources to receive as accurate data as possible and convert it into useful insights. SimilarWeb offers website analytics, industry analytics, and app analysis. Besides all this, you can also see traffic and engagement data and much more.

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  1. Quick Sprout

Quick Sprout suggests a direct connection with Google Analytics to offer you a reliable and accurate information and data. This tool will help you understand and use Google Analytics to the maximum – you will be informed about important activity on your website every day and receive personalized website alerts.

Blogging tools

  1. Triberr

Triberr is both a tool and a community to help you grow the traffic on your blog. It is segmented into categories called “Tribes” that are differentiated by topics. You can follow the tribe you are interested in to see all the newly published posts, interact and engage with other bloggers.

  1. WordPress

WordPress is a very popular and widely used tool for website and blog creation that has a wide range of templates and plugins for you to choose from and use for your own benefit. It is a very powerful tool, yet very user-friendly and easy to use. It is so huge that it supports more than 60 million websites.

  1. Grammarly

Inbound Marketing Tools Grammarly

Grammarly is a proofreading tool that can also be used as a plagiarism-detection application. Besides creating content and driving traffic to your website, it is also crucial to make sure that your content is free of grammar mistakes, so this super simple tool will help you out with that. Its AI-driven engines check plagiarism and detect AI text patterns to improve your texts’ structure and readability. Multiple features and stellar user-friendliness make Grammarly one of the best tools for content creators on the market.

  1. Yoast

Yoast is a SEO tool for WordPress users. Its main cause is to help people with their website optimization through many different courses, e-books, software and plugins like Yost SEO, Video SEO,  Local SEO, News SEO, Local SEO, Yoast WooCommerce SEO and other analytics, metric, comments, and functionality plugins.

  1. Readability Test Tool by WebpageFX

Readability Test Tool is an application to check the readability of a specific article, post or the entire website. You can check it by entering the URL of your content and clicking the button “Calculate Readability”. The tool is useful not only for bloggers but also for SEO experts, copywriters, and other specialists.

  1. Portent Title Maker

Portent Title Maker is a great tool when you need to come up with an original idea for your article title name. Simply enter your subject in the field and choose one of the generated titles. To get the best results from this tool, don’t capitalize keywords and use singular version of your keyword.

  1. Hubspot Blog Topic Generator

Hubspot Blog Topic Generator helps you create great titles for your post. When you visit the website, you will have to enter three nouns that describe what you’re writing about (or what the article is about) and press the button below. You will then be given a few popular blog topic ideas that you can use for your piece.

  1. Toggl

Toggl is a perfect tool for busy bloggers who like to keep on track with their time management. With this tool, you can see how much time you spend on each task and discover what is most time-consuming. Here you can also track how many time you spend on different projects, clients and analyze reports.

  1. Hemingway App

Hemingway App is an advanced text editing tool that is also available as a desktop app. It highlights your sentences in different colors that indicate sentences that are too hard to read, phrases that have simpler alternatives, etc. In the online mode, you can also edit your document and the desktop version offers such cool features as publishing directly to WordPress and much more.

Design tools

  1. Picsart

Picsart is an all-in-one platform where users can create, customize, and share images and videos with ease. It combines powerful editing tools, AI features, and a wide range of creative assets to help bring any idea to life—whether it’s for social media, marketing, or personal projects.

  1. Freebiesbug

Freebiesbug is a website where designers can find a number of free graphic resources for their designs. It is full of app designs, icons, mockups, website templates, illustrations, fonts, sketches and much more. You can browse by the category, use the search field or upload a freebie of your own.  

  1. Adobe Spark

Adobe Spark is a tool by Adobe Systems that offers three different design apps: Spark Page, Spark Post, and Spark Video. Here you can create social and website graphics like Travel Journals, Quotes, Announcements, Advertisements, Pitches, Animated stories and much more.

  1. Xtensio

Xtensio is a platform every team or business needs to create beautifully crafted online presentations, reports, slides, or any documents. It functions with an easy-to-use drag and drop feature so users can do customization, living up to their brands.
Apart from being user-friendly, it ensures real-time collaboration and privacy of shared documents.

  1. Marvel

Inbound Marketing Tools Marvel

Marvel is a prototype creation tool for apps and websites. You can create straight in Marvel or transport your images from the cloud storage, Sketch, or Photoshop. The tool has a user-friendly editor that lets you link your designs and create prototypes for iPhone, iPad, Apple TV, Apple Watch, Desktop, and Android.

  1. Ceros

Ceros is a cloud-based tool with a digital canvas that can be accessed by the entire team. Ceros allows you to create amazing, interactive infographics and animated designs. The tool is very convenient for both designers and marketers. After creating a unique design, you are able to see the insights of its performance.

  1. Figma

Figma is a collaborative design tool that gives you the ability to work on a design together with your team. Here you can create icons, interface design, responsive layouts and much more. Figma is very easy to use so you won’t waste your time trying to understand the tools and it also allows the integration with Sketch app.

  1. Fuse

Fuse is a design tool for creating apps on Android and iOS. An effective and quick way to create for teams, developers, and designers. With Fuse, adjust animation, UI, layout or anything else you like and test changes in real time. It makes it easy for people that are new to app development and is also very useful for the experienced ones.

  1. Placeit

Placeit offers more than 2500 mockups and demo videos. It is super quick to use and works as a great substitute for Photoshop when you want to place a screenshot of your website on a screen of a computer or a phone. You can choose between many different devices or simply use the search field.

  1. VSCO

VSCO is a very popular photo editing app available for both iOS and Android. It lets you edit your photos and images, add many different trendy filters and share it with other users of the app. The app is widely used by photographers and the youth and constantly updated by its developers.

  1. PicMonkey

PicMonkey is an online tool for design making and photo editing. It has some paid features, but even without them, the tool is pretty powerful. Besides designing and editing, you can also create beautiful collages, or use the “Touch up” feature that can whiten teeth or remove wrinkles in a photo.

  1. Infogr.com

Infogr.com is an application meant for creating stunning, interactive charts and infographics. You are free to choose between more than 35 charts, over 500 different maps and over 20 ready-made templates for infographics. Besides that, you can edit the style, colors and many other things in your design.

Visual resources

  1. Unsplash

Unsplash is a photo stock library that lets you download, edit and use all the photos for free without any copyright. The website is believed to be one of the leading photography websites in the world. Here you can browse new photos, view collections or simply use the search field.

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  1. Pixabay

Pixabay is an international website that offers more than 870,000 stock photos that are completely free. Here you will also find vectors, illustrations, and videos of high quality. All of the content you will download on this website is completely copyright free, so feel free to edit and distribute it the way you like.

  1. StockSnap.io

StockSnap.io is full of beautiful stock photos in high quality. It is also copyright free so no contribution to the author is required. When you visit the website, you can see the most popular searches that are displayed as tags under the huge search field. You can also view the trending and recently added photos or add them to your favorites.  

  1. Life Of Pix

Life Of Pix is another brilliant place to find free stock photos. Some photos are features, so you can browse them straight away when you visit the website or choose to use the search field. If you find it time-consuming to preview photos on a big display, you can simply switch to a different viewing display.

  1. SplitShire

SplitShire is a great resource of visual content: free images, photos, and videos. Besides the search field, you will also discover many convenient categories to choose from: animals, fashion, landscapes, mockups and much more. In free videos section, you can scroll down and view all the amazing video content that you can easily download.

  1. Death To Stock

Inbound Marketing Tools Deathtostockphoto

Death To Stock has a lot of content you can use for your creative projects and designs. It has a very convenient feature where you can subscribe to receive a monthly email with beautiful photos. On the website, you can also browse themed photo packs on a specific subject.

  1. PhotoPin

PhotoPin is a completely free tool that might come in handy both for designers and bloggers. In PhotoPin you will find millions of photos with Creative Commons licensing. A very neat feature that this tool offers to its users is that when you download a picture, you receive a contribution link at the same time, so there’s no need to search for it separately.

  1. Freepik

Freepik also offers some free stock photos but is mainly focused on free vectors, icons and PSD files. This website is probably one of the most popular free graphic resources among experienced and new designers. You can use the search field, or browse the vectors by popularity or recency.

  1. Flaticon

Flaticon is probably the biggest database full of icons in PSD, EPS, SVG, PNG and BASE 64 formats. Here you will discover more than 310,000 icons that can be customized to a specific color code before downloading. If you are working on a specific project and you need your icons to have the same style, you can find some icon packs as well.

Automation tools

  1. IFTTT

IFTTT is an amazing tool that lets you connect and create chains of applets. Applets are useful features that different apps are able to offer to their clients. For example, using a certain applet, you can set it up to receive an email when an Instagram picture with a chosen hashtag is posted.

  1. Zapier

Zapier is a great web automation tool for busy people that seamlessly connects one’s apps and automates the processes. Apps are linked in seconds and when data is shared, Zapier passes the data to “Zaps” that represent your workflows. This will help you to finish your tasks and processes faster than usual.

  1. Moosend

Moosend is a powerful email marketing and marketing automation tool. Its features are easy-to-learn and easy-to-use and it promises a minimal learning curve with maximum potential, due to its sophisticated automation, personalization and analytics features.  From designing beautiful email newsletters and landing pages with zero code knowledge to segmenting your email list and making educated decisions through data and analytics, this all-in-one marketing platform gives your business more for less.

  1. Skyvia

Skyvia is a tool that offers a cloud data integration service. It also lets you backup, manage and access your data from all your apps by using only one tool. Cloud data management is processed through SQL so you don’t need to bother about native web API’s of different cloud sources.

  1. Looking for new tools recommend

This used to be Hooks

  1. CloudHQ

CloudHQ synchronizes your apps and your data and lets you integrate your apps with cloud platforms you are using at the moment, including Google apps, like Google Drive and Google Email. The tool offers real-time backup of any data that is in your cloud. It also lets you integrate your dropbox with Evernote, Gmail, Sharepoint, and Basecamp.

  1. Automate.io

Automate.io is a tool that is able to connect all the apps that are located in your cloud. This helps you to automate such processes as marketing, business, and sales. Automated processes include sending automated emails, automate follow-ups and much more.

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This used to be CloudWork.  

  1. Integromat

Integromat is a powerful workflow optimization and automation tool. With it, you will be able to connect different devices, apps, and services. The main advantage of this tool is that it can integrate and automate almost any app that’ been created. It can be used in various fields: social media, online stores, customer support and project management.

Management tools

  1. Teamgate

Inbound Marketing Tools Teamgate

Teamgate is a powerful CRM tool that can be developed especially for you and your team – no matter whether you work alone, run a small business or manage a big team. It helps you curate and plan daily tasks, schedule your calls and appointments, create individual goals and view how close you have gotten to your goal. It also has a neat feature where you can view insights of your team’s sales score and an evaluation on how much better or worse you are doing compared to last year, month or week.

  1. Bitrix24

Bitrix24 is a widely used management tool because of its many features and other tools like CRM, task and project management, document and time management, calendars, chats and much more. It also offers a telephony service so you can call anywhere – domestically or internationally.

  1. Copper

Coppers CRM is a user-friendly, simplistic management tool that is focused on teams and interactions. It makes it really easy to keep on track with what your team is working on and keep an eye on the sales.

  1. Zendash

Zendash makes tracking your marketing performance simple and efficient. With its user-friendly dashboards and seamless integrations, it brings all your analytics into one place. Use Zendash to gain valuable insights, optimize your inbound campaigns, and make smarter, data-driven decisions to grow your business.

  1. Salesflare

Salesflare is a CRM that stands out due its focus on technological development. The tool is integratable with Office 365, Gmail, iCloud, Zapier and Exchange. It offers useful insights on sales and assists you with follow-up opportunities. The Salesflare takes care of all the data input so you can focus all your attention on sales and profits.

  1. Act!

Act! is a CRM and a brilliant management tool for managing customer relationships and contacts. This CRM is mainly meant for individuals, sales teams, and small businesses. Here you can choose between three different plans to suit your needs: Act! Pro, Act! Premium and Act! Essentials.

  1. Insightly

The name of this CRM tool speaks for itself – it can offer you many useful insights on your sales, team workflow and many other aspects. The tool is also packed with an array of great features, such as contact and lead management, task, events, reports, email integrations and so much more.

Lead collection tools

  1. AeroLeads

AeroLeads is one of the most powerful prospecting software on the web used by over 5000 businesses. It finds all the details of a business or person that includes Email, Name, Phone Number and social profiles. It also provides you with the service of giving you the email list or email database as per your requirements.

  1. OptinMonster

OptinMonster is an amazing and very popular lead generation tool, especially for WordPress. It helps you convert visitors into subscribers by creating convenient and smart signup forms. It works with MailChimp, AWeber, Infusionsoft, GetResponse, Constant Contact and many eCommerce platforms

  1. Leadfeeder

Leadfeeder is a simple lead collection tool that helps to turn your visitors into subscribers. It is mainly focused on the B2B market and works by connecting to your Google Analytics account where it collects useful data about your website visitors. Offers integration with MailChimp.

  1. Leadpages

Leadpages will generate leads through social media, emails, web and text messaging. Here you can choose from a selection of high quality and performance templates and then customize them to your own taste. The customizable templates are mobile friendly and the tool itself can integrate with MailChimp, Salesforce, Infusionsoft and many other tools.

  1. Leadformly

Leadformly is a website that lets you create interactive lead generation forms and use them to capture more leads. After you choose a template you like, you can redesign it as you wish, then simply add the embed code to your website and wait for the results. It integrates with Salesforce, Sugar CRM, Infusionsoft, MailChimp, HubSpot, Marketo etc.

  1. Lead Forensics

Lead Forensics is a tool that will turn anonymous traffic into leads. With this tool, you can identify the leads in real-time and reveal such information as contacts, business name, financial data, demographics, etc. It also lets you analyze each case from the first click to sale.

  1. LinkedIn Sales Navigator

LinkedIn has a special tool called Sales Navigator that is packed with features focused on social selling. It gives you custom lead recommendations, imports Salesforce data, constantly informs you with real-time sales updates and lets you measure your social selling stats and efforts. On their website, you will also find success stories and useful resources.

Social media tools

  1. Buffer

Inbound Marketing Tools Buffer

Buffer is a social media scheduling tool for Twitter, Facebook, Instagram, Pinterest, LinkedIn, and Google+. It will help you to save loads of your precious time and focus on your strategy.  You can easily schedule by using the website, installing the browser extension or on the go – with apps for iOS and Android.

  1. Quuu Promote

Quuu Promote enables you to share and promote your generated content via Facebook, LinkedIn, Twitter and Google+. The entire system consists of three steps: first, you create a post using URL address, second, you select the most relatable topic and lastly, monitor and track your promotions via Quuu.

  1. Hootsuite

Hootsuite is social media management tool that works with more than 35 popular social networks. It has many different tools that include Publisher, Engagement, Analytics, Insights, Campaigns, Platform, Amplify, and Ads. These tools are best for fields, such as social selling, marketing, customer service and Employee Advocacy.

  1. MeetEdgar

MeetEdgar is a tool for social media planning and scheduling. One of the cool features of MeetEdgar is that it does not throw away your published posts, but keeps them in a safe library so you can analyze, edit and repost them later. Here you can also place your scheduled posts in different categories.

  1. Looking for a new tool

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  1. Tagboard

Tagboard is a social search platform based on hashtags. It searches through social media content and finds relevant content in seconds. The tag search is processed through such platforms as Facebook, Twitter, Instagram, and Flickr. A very convenient feature is that you can automatically promote any posts you like.

  1. SharedCount

SharedCount is a very simple service and a tool for social media analytics. Its main feature is to quickly track URL shares and likes across the internet. After you enter the URL of your post, you will see how many shares, likes and comments it has collected on Facebook and how many times it was shared on Google+, Twitter, Diggs, LinkedIn, Pinterest, StumbleUpon, and Delicious.

  1. Agora Pulse

Agora Pulse is an amazing yet simple tool for social media management. It brings all the most popular social media networks to one place where you can easily track and manage the engagement. The tool offers many useful stats and insights and has a feature that allows you to run contests and promotions.

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  1. EveryPost

EveryPost is a simplified social media publishing platform and an app for both iOSand Android. With this great tool, you can manage your content, edit your posts, collaborate, schedule, publish and study the social media analytics to come up with even greater solutions for your business.

  1. Sprout Social

Sprout Social is a powerful social media management tool. It has many advantages to offer: Smart Inbox, Monitoring, Social CRM, Publishing, Analytics, Collaboration, Account Structure and Mobile – all these features in one simple tool. Sprout Social works perfectly for social customer service and social media marketing as well.

  1. Bitly

Bitly is a widely used and well-known URL shortener. Nothing is uglier than a long URL on social media or your website. Besides its main features, Bitly lets you optimize and share the links via Bitly, API or other partner integrations. With this tool, it’s also possible to track link analytics and stats.

  1. Tailwind

Tailwind is a free scheduling platform for Pinterest and Instagram. With this tool, you will be able to discover new interesting content, schedule your social media posts in advance, curate conversations and study analytics to reach better results in the future. You can use the free version or choose from plans meant for small businesses and large organizations.

  1. Tweepi

With Tweepi, you can Tweet faster and more efficiently. This tool was specially developed for one social media channel only with a greater focus on it and its capabilities. In the year of 2017, it already has more than 1,500,000 users. With this tool, you can follow relevant users, follow back, schedule tweets and much more.

SEO tools

  1. Übersuggest

Übersuggest is a tool that generates loads of keyword ideas for you. Simply enter one of the main keywords that describe your business and receive hundreds of similar suggestions. Besides that, you can also choose other options, such as browsing in the web, images, shopping, YouTube, and News section.

  1. Moz

Inbound Marketing Tools Moz

Moz is a great SEO tool and a software that performs 5 billion searches each day. It has two main services: one is called “Moz Local” and focuses on local searches by using your location information. The other service is called “Keyword Explorer” that lets you find the best keywords and offers many intuitive suggestions.

  1. SEMrush

SEMrush is another tool to help you find more keywords that are relevant to your business. Besides this useful tool, SEMrush can also offer SEO audit, position tracking, semantic core collection, backlink audit and much more. Next to SEO, the company also works with paid traffic, social media, content management and PR.

  1. Ahrefs

Ahrefs is a tracking tool for mentions across the internet, keywords, and backlinks. By using Ahrefs, you also gain access to other tools, such as position, size and content explorers, position tracker, crawl report and alerts that make sure you never miss a new mention.

  1. Backlinko

Backlinko is a place where you can find many marketing and SEO tips, tricks, guides, ebooks and blog posts about it. In general, the website helps you master the link building process, lift up the user experience, optimize and promote your content. You can also sign up for free updates and the newsletter to make sure you don’t miss a thing.

  1. Wordtracker

Wordtracker is a tool with the main focus on longtail keyword search. While researching the keywords, you can choose a specific time period and region so that the result would be more relevant. This tool also lists some advantages why it’s better than Google Keyword Planner: not grouped keywords, results are not banded, SERP comparison and much more.

  1. Keyword Tool

Keyword Tool is a substitute and an alternative for the Google Keyword Planner. It finds the most searchable keywords that your potential customers type into Google Search Box. Every search term is estimated to receive at least 750 keyword suggestions, it is absolutely free and you can freely use it without any registration.

  1. Looking for new Adition

Used to be Keyword Eye

Streaming tools

  1. Crowdcast

Crowdcast is a simple and dynamic streaming tool that lets people share content via webinars, live courses, summits and Q&As. It’s very quick and easy to get started because you don’t have to download any files, the setup is very easy and there’s only one URL.

Livereacting is a platform that helps to boost your social media presence by creating and scheduling an engaging 24/7 live stream. It provides tools to automate interactive content, such as polls and quizzes, to maintain continuous audience engagement.

  1. Bambuser

Inbound Marketing Tools Bambuser

Bambuser is an interactive platform for live streaming. It benefits from another tool called “Iris” that focuses on simple mobile live videos. This tool can help you to create professional live videos, organize and manage them via Content Dashboard, and publish them through Player SDKs.

  1. Google Hangouts

Google Hangouts is a very popular streaming tool provided by Google. Through this tool, you can message your team or a single person, make a video or an audio call. In one chat, you can connect up to 100 people which is a pretty large number. To make your interaction even more fun and accurate, you are free to use emojis, maps, photos, stickers, and GIFs.

  1. Tinychat

Tinychat is a simplistic live video chat platform that can also be used as an app for iOS and Android. It is called a video chat, but it does not obligate you to participate in a conversation, you can just observe and watch. To start a chat room, simply click on the bright blue button that says “Instant Room”.

  1. Livestream

Livestream is a powerful and a highly developed live streaming tool. It has a high-tech live video solution with tracking and analytics so you can track the engagement, end to end hardware and software, 24/7 support and many different product solutions, developed for distinct needs.

  1. Twitch

Twitch is a streaming website with more than 9.7 million daily users and mainly focused on video game streaming. It has a few listings that show the most recent top live channels, Top PS4 Channels and Top Xbox One Channels. To start streaming, you can try a free trial to test out the features. 

  1. YouNow

YouNow is a broadcasting tool where people can stream live. On the left corner of the website, you will always find trending topics and in the middle section – trending broadcast that you can view freely. It is completely free and available both for iOS and Android as an app.

  1. Youtube

Youtube has a live streaming section called “Live” where you can stream videos of your own and watch other live streams of people gaming, playing music, racing, etc. You can choose between two different streaming options: “Stream now” that lets you send content and stops it at the right time and “Events” that gives you more over the content.

While working on these outstanding tools, you also need the right peripherals. One of the key things you need while working on marketing tools is AirPods. Whether it’s about watching marketing tutorials on YouTube or editing a sales video, good sound quality is necessary. Buy Airpods online or from a store and to make the buying easier, this guide on AirPods generations is important. From AirPods first generation in 2016 to the latest fourth generation in 2024, there have been major changes in them. Knowing how things have changed and what the key differences are between various generations is an important factor to consider before buying.

Final Thoughts

Growing a business is a day-to-day mission and we should take all the help we can take. Leveraging the right inbound marketing tools is crucial for the success and growth of your business. These tools not only help streamline processes but also optimize and enhance the effectiveness of your marketing strategy.

Make the most of the insights you’ve gained from these 100 powerful inbound marketing tools and watch your business soar to new heights.

Now that you’re armed with this knowledge, take the next step to further boost your marketing efforts – try Teamgate CRM.

It’s an innovative solution designed to perfectly align with your inbound marketing strategies, ensuring you harness the full potential of every lead and customer interaction.

After reading this article, you will learn about the importance of customer happiness for businesses, the characteristics of happy and good customers, the risks of unhappy customers, and strategies to ensure customer satisfaction and prevent customer churn. You will also discover best practices for customer relationship management and how to build trust with customers.

Key Takeaways:

  • Happy customers can be powerful brand ambassadors and positively impact your business’s reputation.
  • Good customers are those who pay on time, show mutual respect, provide feedback, and have a beneficial relationship with your business.
  • Unhappy customers can drain resources, harm your reputation, and deter potential clients.
  • A good customer can become unhappy due to poor customer service or unmet expectations.
  • Monitoring customer satisfaction, using surveys, and addressing customer concerns can help prevent churn.
  • Providing excellent ongoing support, keeping customers informed, and maintaining genuine conversations with customers are key practices for customer relationship management.


A happy customer is your brand ambassador. That same happy customer will promote and expound the qualities of your product or service, and what’s more important, they’ll raise the profile of your brand without you even having to ask. Customer happiness is a secret weapon waiting to rediscovered by many businesses who want to grow their profitability.

But, sadly, the mathematics of having and keeping happy customers is not a straightforward metric. There are good customers and there are bad customers. However, there are also levels of satisfaction amongst those customers; there are happy customers who become unhappy, and unhappy customers who in turn may become, not just disgruntled but major liabilities to your business and the perception of its professionality.

The question is, just how do you deal with these differing levels of satisfaction? And what can you do to harvest, and profit from the potential of a truly happy customer?

Let’s go explore.

Who is a happy customer?

“The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.” ~ Derek Sivers, Founder of CD Baby

A happy customer is a paying customer, but you already know that. Cultivating strong and happy relationships with your customers is a crucial factor in growing a successful business with a significant competitive edge. In the age of automation, preserving the human element in your customer experience is more important than ever.

Why? Because your customers are just as connected as you are. Because they are people, and they care about themselves and about how they are treated and perceived by others. One misstep or bad experience with you or your support team, and they’ll be shouting about it to their followers right across every nook and cranny of social media. Bad word of mouth can tarnish a brand’s reputation for a long time, and, in some cases, forever.

In essence, a happy customer is someone who is actively using your product and is completely satisfied with the interaction and the outcome. They receive appropriate support, if and when needed, and they know how to use the product to pursue and achieve their desired outcome, and because of this, they will happily recommend your solution to anyone who’s prepared to listen. That’s a happy customer; the best friend your business can have.

Who is a good customer?

This is a question many business owners rarely, if ever, ask themselves. It also happens to be a very tricky question to answer. You would think that a customer who is ready to pay for your product or services is, by default, a good customer. But that is not the whole truth. The correct question to ask yourself is this; “what makes a good customer for my business?”

Although every business will have their own definition of a good customer, some aspects of this definition will apply to any company in any industry. These include payment, mutual respect, relationship, and reciprocity. Let’s take a closer look at each of these traits.

Payment. Chasing invoices and getting your clients to pay can be a huge drain on your business – and your time. The truth is, if you partner with bad customers you might just end up wasting your resources on tasks that shouldn’t even exist. For a small business, it can be almost impossible to say no to a potential customer who is willing and happy to hand over their money to you, but, it is also just as important to assess whether someone is a good payer before engaging with them. Imagine if a third of your client base were late to pay their invoices; a situation like that has the possibility to tip your business into the financial abyss.

Mutual respect. A good customer is someone who treats you and your staff with respect. It is important to allow a dissatisfied client to air their complaints; however, customers who lash out at you or your support agents, and those who use a hostile tone, even for the slightest of reasons, will have a negative impact on your team and its atmosphere. A business relationship must be beneficial – and respectful – to all parties involved, so if you feel that a customer is more demanding than they’re worth, or having a negative impact on your business, do not be afraid to walk away.

Reciprocity. Customers who take the time to give you honest feedback in order to help you improve the customer experience you provide are customers you really want to keep. Having an open line of communication with key clients is a true source of knowledge for any business. While you won’t act on every comment or complaint, you will quickly learn to prioritize and innovate in the most effective way. And besides that, customers who feel that they’re getting extra value for their money will recommend your business to others. Word of mouth is still the most powerful marketing tool in the mix.

Relationship. While it is probably not the most important factor, actually liking and respecting your customers as people can help forge substantially stronger relationships. A good customer is someone you wouldn’t mind having lunch with or chatting over a coffee. The importance of cultural fit can often be overlooked in a business environment, yet it is one of the key pillars of building smooth and seamless operations. If your customers have similar views and beliefs, the onboarding process will be simple and frictionless.

Who is an unhappy customer?

If you subscribe to the desperate entrepreneur’s mantra that “a customer is a customer – good or bad” you are putting your company in danger. Not every customer will be a good fit for your business, simply because you can’t be everything to everyone. Also, we are not talking about demanding customers here; some of your clients will prove to be difficult to please, but whom you know how to handle. What your business should not tolerate are unhappy customers.

One unhappy customer can impact your ability to support other customers, drain your resources and even drive other, potential clients away. If they start speaking negatively about your brand, it can harm your reputation and deter interested leads from working with you.

how to improve customer satisfaction

An unhappy customer is typically someone who is totally dissatisfied with your product and service and raises issues that you cannot solve. If there is nothing you can do to accommodate the client and help them achieve their goal, then it’s always best to simply part ways and end the relationship before it causes even more damage to your business. Again, the simple truth is that your product is not suitable for everyone. No matter how hard you try to onboard and support unhappy clients, they will never just turn around and fall in love with your solution. A customer that is not a good fit for your business is like a ticking bomb, just waiting to explode. Assess the situation and your options, work through all possible solutions to give the client what they want, and if that doesn’t work, move on.

Can a good customer be unhappy?

Absolutely. A good customer can be unhappy, and that’s typically caused by a subpar customer service experience or a failed promise. Nothing hurts a brand’s relationship with their loyal customers more than failing to deliver on the brand promise. Once a customer completely puts their trust in your brand, they are more likely to overlook any small missteps and mistakes which might occur. If they’re truly satisfied with the service, they won’t even make a fuss if your prices increase, they may even elevate their custom to premium features or new add-ons. But fail to meet their core expectations, and you’ll face the possibility of a major calamity.

A good customer can also be unhappy for other reasons. To uncover them, you must refer to your unique definition of what a good customer means for your business and start looking for the less obvious indicators. Could the unhappiness stem from something less apparent; like a change of copy in your late payment email, or your inability to act on important customer feedback?

The bottom line is that a good customer can be unhappy, but if you catch that sour mood in time you have the power to restore the situation.

How to see this in advance?

The best way to prevent customer depreciation is by measuring customer satisfaction. A telltale sign signaling potential problems in the customer experience is your churn rate – how quickly clients are turning away from your business. Unhappy customers churn, simple as that. To avoid cancellations, complaints, and general customer unhappiness, you need to monitor how satisfied they are at every step of the user journey. If a customer decides to leave, your goal is to understand the reasons behind such a decision and make adjustments to prevent other clients from following suit, now or in the future. The CSat and NPS surveys are the most effective tools which can enable any business to keep a pulse on their overall customer satisfaction and fix to unexpected hiccups without drawing too much attention.

How to change the situation: best practices

If you take away one lesson today, let it be this: “Always do more than is required of you” (George S. Patton).

customer satisfaction survey
Image Source: McKinsey

There’s no denying that your customer happiness team is also performing a critical marketing function. A happy customer is a walking advertisement. If you want to benefit from the enormous power of the word of mouth and reduce customer churn, you must take customer satisfaction seriously and put the right mechanisms in place to monitor it at significant touch points of their journey experience.

These are the best practices of customer relationship management that we stand by and recommend to other business:

#1 Provide excellent ongoing support and extras

I don’t mean to be repetitive, but it’s critical to embrace the “sale doesn’t end after the customer pays” philosophy to achieve customer happiness. Ensure your support agents respond quickly and enthusiastically, treat customers with utmost respect and show empathy. Your customer happiness agents should also have a special extra ‘something’ up their sleeve in order to tackle difficult situations with grace. If you’re lucky, a special discount or offer can lead to an upsell or upgrade.

#2 Build trust by keeping your customers in the loop

Did you know that it takes 12 positive experiences to make up for one unresolved negative experience? Let your customer down once, and you will feel the ripples of your mistake for a long time to come. One of the easiest ways to avoid customer backlash is to inform them about significant changes, good and bad, well in advance, allowing them time to adjust and provide feedback. If you treat your customers like trusted partners, they’ll return the favor by staying loyal and recommending your product to others.

#3 Have a genuine conversation with your customers

Responding in a timely manner is key, but keeping the interaction genuine and personable is just as important. Make sure your responses are friendly and clear, avoid industry jargon, and always sign the message with your name or initials rather than using the company name. Customers need to know they’re interacting with a human being, not an automated bot. If the situation allows, try to address the customer by their name to establish, or reestablish that personal connection.

The Importance of Prioritizing Customer Happiness

Prioritizing customer happiness is vital for the success of any business. Happy customers not only become loyal brand advocates but also contribute to positive word-of-mouth and business growth.
By implementing effective customer relationship management strategies and utilizing tools like Teamgate CRM, you can streamline your customer interactions, track satisfaction levels, and deliver personalized experiences.
Take action today and empower your team with the right tools to foster customer happiness, strengthen relationships, and drive long-term success for your business. Visit Teamgate CRM’s website to explore how their platform can help you enhance your customer relationships.

FAQ: How to make a customer happy

Q: How to make a customer happy?

A: Making a customer happy involves various strategies and practices. Here are some key steps to consider:

  1. Provide excellent customer service: Respond promptly, treat customers with respect, and show empathy towards their needs and concerns.
  2. Deliver a quality product or service: Ensure that your product or service meets or exceeds customer expectations in terms of functionality, performance, and value.
  3. Personalize the customer experience: Tailor your interactions and offerings to match individual customer preferences and needs. Make customers feel valued and understood.
  4. Communicate effectively: Keep customers informed about updates, changes, and any relevant information related to your product or service. Transparency and proactive communication build trust.
  5. Offer continuous support: Be available to assist customers throughout their journey, providing guidance, troubleshooting, and addressing their queries or issues promptly.
  6. Go the extra mile: Exceed customer expectations by providing additional benefits, perks, or surprises. Offer exclusive discounts, loyalty programs, or personalized recommendations.
  7. Act on customer feedback: Regularly gather feedback and actively use it to improve your product, service, and overall customer experience. Let customers know that their opinions are valued and acted upon.

 

Q: How can I measure customer happiness?

A: Measuring customer happiness is crucial to understanding and improving their experience. Here are two common methods for gauging customer satisfaction:

  1. Customer Satisfaction (CSat) surveys: Send post-interaction surveys to customers, asking them to rate their satisfaction with specific aspects of your product, service, or support. Use rating scales or open-ended questions to gather feedback. Analyze the responses to identify trends and areas for improvement.
  2. Net Promoter Score (NPS): Implement NPS surveys to assess customer loyalty and likelihood to recommend your business. Customers rate their likelihood of recommending your product or service on a scale of 0 to 10. Based on their responses, classify customers into Promoters, Passives, or Detractors. Calculating the NPS score gives you an overall measure of customer satisfaction and loyalty.

 

Q: What should I do if a customer is unhappy?

A: Handling unhappy customers requires a proactive and empathetic approach. Here are some steps to follow:

  1. Listen attentively: Allow the customer to express their concerns fully. Show empathy, patience, and understanding. Avoid interrupting or becoming defensive.
  2. Apologize sincerely: Take responsibility for any mistakes or shortcomings. Apologize genuinely for the inconvenience or dissatisfaction caused, regardless of fault.
  3. Resolve the issue promptly: Work towards finding a solution that satisfies the customer. If possible, offer alternatives or compensation to rectify the situation and regain their trust.
  4. Follow up: After resolving the issue, reach out to the customer to ensure their satisfaction. This demonstrates your commitment to their happiness and helps maintain a positive relationship.
  5. Learn from the experience: Analyze the root cause of the issue and identify areas for improvement. Use customer feedback as an opportunity to refine your processes and prevent similar situations in the future.

In this article, we’ll explore how Teamgate elevated its customer satisfaction rate from 95.1% in 2015 to 97.2% in 2017. The piece dissects the importance of customer satisfaction, various methods, and best practices for measuring it, and effective strategies for dealing with difficult customers. It offers insights into the tools that can help monitor and improve customer satisfaction, making it a valuable resource for businesses striving for growth and enhanced customer experience.

Key Takeaways:

  • Customer satisfaction is crucial for business growth and can significantly increase profits with even a slight increase in customer retention rates.
  • Teamgate successfully enhanced its customer satisfaction by thoroughly analyzing and rectifying mistakes in customer support requests and prioritizing a human touch in customer interactions.
  • Measuring customer satisfaction involves carefully crafted CSat surveys and the utilization of various tools like web surveys, post-service surveys, and email surveys.
  • Managing difficult customers effectively requires excellent listening skills, patience, and maintaining professionalism in high-tension situations.

Customer satisfaction is the third most important growth engine in any modern business, trumped only by new customer acquisition and marketing. The importance of customer satisfaction can never be overlooked.

If you’re interested in keeping your customers, you will want to monitor how satisfied they are with the service or products you provide, along with providing insights into why they may be leaving. 

We have spent many long hours honing our approach to customer support, but it paid off in the end – having gained 97% customer satisfaction. We were constantly striving for new ideas and methods of how to improve customer satisfaction. If you’re curious about how we did, it’s all here.

What is customer satisfaction?

Customer satisfaction is a metric which measures how well a company, or more accurately, its product or service, meets customers’ expectations. The importance of customer satisfaction cannot be overstated. Establishing and maintaining excellent relationships with customers is the only effective, long-term strategy for businesses that strive to achieve high growth. Help Scout has found that 81% of companies providing superior customer experience outperform their competition.

Happy customers can be equated to loyal customers. Once a customer places their trust in you and is happy with the service you’re delivering, they will not only continue to do business with you but will also be more likely to upgrade or try other services and products you may supply. At the risk of overstating a point successful companies never overestimate the importance of customer satisfaction.

According to Harvard Business Review, acquiring a new customer can be anywhere from five to 25 times more expensive than keeping an existing one. So, focusing on customer happiness is not just some new trend that modern businesses are obsessing over, it is a viable profit-driven strategy. A study conducted by Frederick Reichheld, the inventor of the net promoter score, has shown that increasing customer retention rates by a mere 5% increases profits by 25% to 95%.

Why is customer satisfaction important? 

The significance of customer satisfaction extends far beyond just the ‘feel-good’ factor for businesses. It plays a fundamental role in the growth and success of an organization, holding a strategic position right next to new customer acquisition and marketing in importance.

If you’re determined to retain your customers, monitoring their satisfaction level with the products or services you provide becomes essential. In addition, gaining insights into why customers might be leaving is invaluable. To achieve high customer satisfaction rates, many businesses, like us, invest significant time and effort in refining their customer support approach. And this investment pays off, as evidenced by our 97% customer satisfaction rate.

Why is this so significant, you might ask? Well, research indicates that acquiring a new customer can be anywhere from five to 25 times more expensive than retaining an existing one. Furthermore, a study conducted by Frederick Reichheld, the inventor of the net promoter score, has shown that increasing customer retention rates by just 5% can boost profits by 25% to 95%.

There’s more – satisfied customers are more likely to stay loyal and try other services or products you may offer, translating into more business for you. According to Harvard Business Review, companies that provide superior customer experience outperform their competition by 81%.

In short, prioritizing customer satisfaction isn’t merely a trend that modern businesses are adopting, but a profit-driven strategy that contributes significantly to business growth. Thus, underestimating the importance of customer satisfaction is not an option for successful companies.

In the following sections, we delve into how customer satisfaction is measured and offer insights into how we achieved a 97% customer satisfaction rate.

How to measure customer satisfaction?

Customer satisfaction can be challenging to measure, but first, you should thoroughly understand the exact meaning of just what is customer satisfaction. It is typically based on a short survey – populated with appropriate customer satisfaction survey questions – which a customer completes after fulfilling an action on the site, chatting with a support representative, or once their ticket is resolved. The CSat survey can be presented in many forms, but it’s usually a single question concerning a specific experience. For instance, you might be asked “How would you rate your shopping experience with us today?” and prompted to either leave a star rating or choose from a couple of simple options, such as excellent, good, or bad. You will be surprised by just what you can learn from a well-thought-out customer satisfaction questionnaire. 

Companies often try to make their customer satisfaction survey as lightweight and ubiquitous as possible; for example, by embedding it in the signature of an email or sending it automatically after a support ticket is closed.

However, failing to measure CSat can be expensive. 91% of unhappy customers who are non-complainers simply leave and 85% of customer churn due to poor service which was preventable. If you don’t measure your CSat, you will never know of these customers’ existence.

The Net Promoter Score, or NPS, is also a popular method of gauging customer satisfaction. It is calculated using the answer to one key question and a 0-10 scale. That one important question gives an unprecedented insight into customer experience and satisfaction – “How likely are you to recommend us to your friend or colleague?

 

Customer Satisfaction Chart
Source: Retently

Service organizations are able to create loyal customers by teaching them how to solve their problems quickly and easily without having to use a support agent, rather than by delighting them in service interactions. These types of organizations often rely on the Customer Effort Score (CES), which measures how much effort a customer invested into a certain interaction with the company. The two versions of the CES survey question that are currently used by different businesses include “How much effort did you personally have to invest to handle your request?” (a 5-point scale) and “The organisation made it easy for me to handle my issue” (an agree/disagree type of question).

How are we measuring customer satisfaction?

It is vitally important that you know just how to measure customer satisfaction. “You can’t expect your clients to be completely happy with your product if you do not offer great customer support,” says Vitalija Golceva, Head of Customer Success at Teamgate.

The customer happiness team at Teamgate has come a long way since 2015 when they started seriously measuring customer satisfaction. According to Zendesk, which Teamgate employ to handle email tickets, the average customer satisfaction rate is 94%. However, due to a consistent and diligent approach to measuring customer satisfaction after each resolved ticket, Teamgate’s customer success team managed to increase the satisfaction rate from 95.1% in 2015 to 97.2% in 2017.

But just what was it that made our customers more satisfied with the support they were receiving? A couple of things, really. First of all, we began analysing customer support requests which were repeatedly receiving poor reviews. This allowed us to identify and solve our mistakes, and never make them again.

The second important factor which helped us improve our overall performance was adding the human touch. Of course, to save time and work more efficiently, we had to automate some of the most common messages, but we made it a priority to give each of our clients the individual and personal support they needed.

Vitalija, Head of Customer Success at Teamgate, comments, “At the end of the day, a kind word from a client makes every customer support specialist feel great.” So, as you can see it is worth the time and effort of understanding exactly how to improve customer satisfaction with Zendesk CRM.

Best methods and practices

Successful companies will have understood and embedded their own brand’s customer satisfaction definition. “The methods you choose to apply in your organisation can be somewhat influenced by the nature of your business, or your industry,” says Vitalija. “However, many of the core practices ring true in most cases. To ensure your customers are happy with the support you deliver, try to incorporate these timeless tips into your performance.”

Customer Satisfaction Improvement

Positive customer satisfaction examples can be achieved as follows:

  • Address your customer by name. Ask your customer if you can call them by their first name to strike a more personal relationship and establish trust. Communicating on first name basis helps to humanise the conversation and create a friendlier interaction. 
  • Always give the customer your name. By introducing yourself and giving the customer your name, you will reassure them that they’re talking to a real person, not some chatbot. 
  • Show empathy. A simple phrase like “That doesn’t sound good…” or “I can see why you’re upset” shows the customer that you empathize with their issue and understand how they’re feeling. It is one of the primary elements of successful social customer interaction and should never be overlooked.

When it comes to measuring customer satisfaction, there are a number of best practices you should take into account when crafting CSat surveys.

  • Focus on one goal. If you’re asking your customers to help you improve your service or product, respect their time by limiting your survey to one specific goal and keep it short.
  • Monitor the length. Again, you’re asking your customers to carve out time for you in their busy schedules, so, ensure that all questions included in the survey have a purpose. Aim for 5-10 survey questions relating to areas, such as overall satisfaction, service delivery, or customer experience. 
  • Don’t use jargon. Never assume how much or how little your customers know about the industry you’re operating in. Keeping your surveys free of jargon and easy to understand, for even the least knowledgeable customer, will increase your chances of soliciting more responses.
  • Personalize and brand it. To help customers understand what they are participating in, and which company is asking for feedback, make sure the survey is branded and personalised. It’s also best to send the survey within 5 days of the customer’s interaction with your business.
Customer Satisfaction Tools To Use
Source: SurveyAnyplace

What tools should you use and why?

To pinpoint the biggest issues in your service and prevent unhappy customers from churning, you might find some of the following tools useful.

Web surveys

This survey method has a high response rate because it is immediate and straightforward. You can prompt customers who are browsing your website to answer a few short questions while they are in the moment. What you’re doing is simply asking their opinion about your product, service or brand while they are actually engaging with it; hence its effectiveness.  

Some of the most popular tools used for web surveys include SurveyGizmo, FluidSurveys, SurveyMonkey, and getfeedback.

Post-service surveys

These surveys need to be dispatched immediately after you provide a service to measure how happy your customers’ experience has been. Real-time interactions are what makes post-service surveys such a powerful tool.

Tools you might want to look into include ClientHeartbeat, Wootric, and CustomerSure.   

Email surveys

If you want to pick your customers’ brains and gain a more insightful view into the health of your customer service, sending longer email surveys with multiple questions can be an option. However, be aware that these surveys have a low response – typically, 10 to 15%.

The best tools for email surveys include Surveypal, Typeform, SurveyMonkey, and Zoho Survey.

How to handle difficult customers

Customer Satisfaction Measurement

Working in customer support almost inevitably means occasional interaction with difficult customers. It’s also possible you have to do a little more often that, however, the more experience you get with handling complaints, the better you improve at it when it becomes necessary. According to Vitalija, “turning an unhappy customer around is actually not that difficult if you know what to do and how to do it. Here are a few rules that we go by at Teamgate.”

Rule #1: listen to your customer. If you ever try to talk to an angry customer, you’ll end up in a very sour situation. Allow the client to speak their mind and get the bad stuff off their chest, regardless of whether they’re right or not. One of the key skills of a good listener is to recognize the real issue at heart, having asked the correct questions to uncover them successfully. The best thing you can do to manage the customer’s emotions is to allow them to complain until they are ready to engage in a conversation.

Rule #2: imagine you’re in front of a crowd. Sometimes you might get sucked into the dark place, from which the unhappy customer is coming. You might be tempted to be rude and unhelpful towards them because they’re treating you unfairly and the customer isn’t always right. But if you take a step back and think about it; it really isn’t worth it. When dealing with particularly troublesome customers, try to imagine that your conversation is being listened to and watched by a hundred other clients. This should make it easier to stay professional, even in high-tension situations.

Bringing it all together

Customer happiness leads to customer retention, which in turn leads to customer acquisition; as satisfied clients will tell at least 6 people about a good experience or interaction they have had with a brand. Putting the right measures in place to monitor, and continuously improve customer support, is a high-priority task for all growth-oriented businesses. Positive customer service examples should also be collected, analysed and employed for future interaction experiences.

FAQ: Customer Satisfaction 

Q: What is customer satisfaction?

A: Customer satisfaction is a metric that measures how well a company, or more accurately, its product or service, meets customers’ expectations. This includes maintaining excellent relationships with customers and meeting or exceeding their expectations in terms of product quality and service.

 

Q: Why is customer satisfaction important?

A: Customer satisfaction is crucial as it leads to customer retention and loyalty, which often result in increased profitability. Satisfied customers are more likely to upgrade or try other services and products a company may offer. It’s also cheaper to retain an existing customer than to acquire a new one.

 

Q: How to improve customer satisfaction?

A: Customer satisfaction can be improved through several methods, such as monitoring customer feedback, personalizing customer interactions, showing empathy during customer interactions, and ensuring quality in product/service delivery. Companies should also make an effort to promptly solve any problems a customer might encounter and measure customer satisfaction regularly to identify areas of improvement.

 

Q: How do companies measure customer satisfaction?

A: Companies often measure customer satisfaction using various methods such as CSat surveys, Net Promoter Score (NPS), and the Customer Effort Score (CES). Surveys typically ask questions related to the customer’s experience and satisfaction with the product or service. NPS measures the likelihood of a customer recommending a company’s product or service, while CES gauges the amount of effort a customer had to invest during an interaction with the company.

 

Q: What tools are useful for measuring customer satisfaction?

A: There are several tools that companies can use to measure customer satisfaction, such as web surveys (SurveyGizmo, FluidSurveys, SurveyMonkey), post-service surveys (ClientHeartbeat, Wootric, CustomerSure), and email surveys (Surveypal, Typeform, SurveyMonkey, Zoho Survey).

 

Q: How can companies handle difficult customers?

A: Companies can manage difficult customers by allowing them to express their concerns or frustrations, empathizing with them, and providing solutions to their problems. It’s important to maintain professionalism and treat each customer interaction as if it’s being witnessed by other potential customers.

 

Q: Why is it important to personalize and brand customer satisfaction surveys?

A: Personalizing and branding surveys can help customers understand what they are participating in and which company is asking for their feedback. This also helps establish a stronger connection between the customer and the company, which can improve the likelihood of the customer providing their honest feedback.

 

Q: What practices should be avoided in customer satisfaction surveys?

A: Companies should avoid using jargon in their surveys, asking unnecessary questions, and having lengthy surveys. Surveys should be clear, concise, and focused on one specific goal to respect the customer’s time and increase the chances of them completing it.

 

Q: Why does adding a human touch matter in customer service?

A: Adding a human touch to customer service can significantly improve customer satisfaction. It ensures that clients feel valued and understood, which fosters a stronger relationship between them and the company.

 

Q: How does customer satisfaction lead to customer acquisition?

A: Satisfied customers are more likely to recommend a company’s product or service to others, thereby leading to new customer acquisition. It’s found that happy clients tend to share their positive experiences with at least six other people.

The trend of adopting customer relationship management strategies is adopted by many enterprises nowadays. Such CRM & Sales Stack strategies impart a positive influence on businesses since the quality of a service is something that always stays in clients’ memories regardless of what price they paid. With immense technological advancement in the past decade, the CRM & Sales Stack strategies have also changed from traditional to newer ones.

The business owners come across many choices as far as the selection of a CRM is concerned. Businesses need to take this decision seriously because what they select now will determine their relationship with the customers later. The CRM broadly offers on-premise and Software as a Service systems to manage the relationship with clientele.

Let’s have a look at the factors that make SaaS a preferable choice for the businesses as compared to on-premise CRMs;

Number of Conversions

SaaS has nothing to do with all the hardware buying procedure and allocating budget for optimizing the hardware time to time.  Unlike traditional CRM modes where there is a need to buy the hardware before the deployment of software, SaaS products are easy to handle. It reduces expenditure and also makes it possible for customers to invest the saved amount of money to attract new customers for their business.

For businesses still navigating on-premise solutions, referring to an IT hardware deployment guide can streamline the setup process and ensure smooth integration with existing infrastructure

The fact that Software as a Service has nominal upfront costs, and it is a cloud-based service provider makes it easy for the new businesses to adapt. The increasing number of conversions from visitor to a free trial and from free trial to permanent clients is a significant key performance indicator of SaaS success.

Related: How To Analyze Your Sales Pipeline and Track Sales Effectively

The fluctuations in Revenue Streams

While the traditional on-premise CRMs focus on selling their software along with other utilities as a result of a single payment, the case is not the same for SaaS products. The SaaS products rely on monthly recurring revenues since the users are charged on the monthly basis. The MRR (Monthly Recurring Revenue) is an important key performance indicator of the success of a SaaS product.

Therefore, fluctuations in the Monthly Recurring Revenue are an important determinant of a customer’s demand for SaaS products. If the revenue is increasing gradually over the time, it is considered as a positive outcome.

Churn Rate & Paying Customers

The statistics about the churn rate and change in some customers with time is also an important key performance indicator to determine the success rate of a SaaS product.

The churn rate in addition to the number of paying customers has shown whether a SaaS product is successful or not. The ease and convenience associated with SaaS products have made it a preferred choice, and it can also be confirmed by taking a look at many yearly figures & statistics.

Calculating CAC

The CAC refers to customer acquisition cost, and it is computed by taking into account all the costs that are allocated towards the acquirement of new customers, and it includes sales as well as marketing expenses and then dividing these costs to the number of new customers that have been acquired by the organization in that period.

If the calculation of CAC shows an increase that means SaaS are demanded by the customers more as compared to the on-premise CRMs. The incessantly increasing sales of SaaS over the years as compared to traditional methods prove the customers’ growing interest in SaaS products.

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To Sum Up

In a nutshell, one of the biggest concerns of a thriving business is none other than its success. This holds true for Software as a Service businesses as well, which has been in the market since the 1960s. The expedience of SaaS makes it a preeminent choice of many running businesses. Most of the key performance indicators reveal the increased customers’ insistence for SaaS products & for their CRM or Sales Stack strategies while trying to find the most valuable one. The demand for customer relationship management tools will be growing steadily because it is like a water for business & more customers are seeking to be assured of qualitative supply.

Food Grows Where Water Flows.

Related: Key Aspects of Building True Customer Demand

Everybody talks about the opportunities brought about by cloud computing in the technological landscape. The integration of cloud computing is being adopted by almost every business out there. This transition to cloud computing can be attributed to the fact that it has the potency to help organizations in improving their data management systems in an efficient way – by cutting costs, bringing flexibility and effective customer relationships.

Although cloud computing is gaining momentum with every new upgrade, and by this, it also means that certain challenges also stand in the way of its implementation and adoption.

Devising a good computing strategy can be very crucial to foresee such challenges. While you plan and implement cloud computing, you also need to ensure that it complements your resources and capabilities, and coordinates with your on-premise infrastructure.

These challenges are not always understandable at the first stage, which may be the reason your cloud computing messes up every now and then. With knowledge about such challenges, businesses can weigh the pros and cons they are going to face with cloud computing.

Some of the most common challenges are:

Security challenges

  •  The concerns regarding privacy have become rampant with the way the digital arena is progressing. And also, the number of cybercrimes, mainly hacking, is on the toll. To fortify the security pillars of your cloud infrastructure, it’s essential to implement robust strategies. This means securing data in the cloud by safeguarding it from potential breaches and unauthorized access, ensuring compliance with industry standards, and maintaining visibility and control over your data assets. The data which needs to be kept within the firewalls of the organization can be accessed by any intruder any time they wish to.  Although the stakes are higher for businesses in this regard, however, some protective measures can be integrated to keep the data secure on cloud computing.  To mitigate these concerns, companies can use several security software and applications across their servers. Moreover, the security encryption on cloud data files can also ensure that data stays within the shared area of cloud computing. Also, every organization should have a proper backup storage system channelized through data loss software.

Monitoring of Cloud Computing

  • It’s hard to monitor the activity of the users across different cloud computing software. While using SaaS (software as a service), less visibility becomes a challenge for the users.  Moreover, during the integration of SaaS, this issue must be kept into consideration. So along with SaaS, integration solutions should be included, that can help make the information flow as transparent as possible. These integration solutions must be compatible as well as rich in monitoring competence so that all the in-house activities are under control.

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Reliability Concerns

  • There is no guarantee that your cloud computing is going to work the same way as you want. The frequent server issues and internet outages can slow down the whole work process. Also, the more you depend on cloud computing for all your data storage functions, the more loaded it becomes, leading to technical glitches. So, to tackle this, you can take precautionary measures such as supervising the agility, robustness, and storing capabilities of the system.

Limitations regarding Costs

  • Sometimes the costs of cloud computing are difficult to access as the nature and requirements of such services can fluctuate due to the demand. The service providers may guarantee the service quality; however the scalability of such plans can vary, so target benchmarks regarding costs must be agreed upon within the service level agreements (SLAs).

Related: The KPIs that indicate SaaS is in Demand

Summary

These challenges can be overcome by using the solutions discussed above. Although cloud computing can increase business concerns regarding privacy and reliability, it can be an excellent way to overcome overheads that may otherwise be incurred due to the on-premise use of resources and infrastructure. To be on the safe side, businesses must be prepared to take advantage of every up-gradation of the technology in cloud computing and build infrastructure with the customer experience in mind.

Interested in giving Data Management a test drive? Try Teamgate CRM for free Today

In the U.S. there are roughly 74.3 million Millennials, representing 23.6% of the population. Each year these people spend approximately $600 billion. You can not afford to ignore millennials in your consumer outreach, period. Even if you’re selling bed pans.

#1: Your business will fail without Millennials – Let Them Know Their Value

If they haven’t done so already, companies have very little time to get a strategy together to engage Millennials as either consumers or employees…or both. Those that can’t will be out of business, as Millennials are unlikely to work  for or purchase from a company they don’t believe in. 

#2 Create a memorable experience with customers

Growing your CRM by creating a positive experience with integrated technology. Capture a millennial’s attention by showing them you’re listening.

Have a two-way conversation with your millennial consumers using online tools, create an insight community using social media platforms.

  • “Understand which issues actually matter to them
  • Get insights on why they switch and their triggers of purchase
  • Improve your community and philanthropic efforts by understanding which issues actually matter to them
  • Focus your promotion efforts by knowing which mediums they use and how often”

#3 Capture a millennial’s attention by showing them you’re listening.

Have a two-way conversation with your millennial consumers using online tools, create an insight community using social media platforms.

  • “Understand which issues actually matter to them
  • Get insights on why they switch and their triggers of purchase
  • Improve your community and philanthropic efforts by understanding which issues actually matter to them
  • Focus your promotion efforts by knowing which mediums they use and how often”

Gen-Y customers expect an answer instantly, anytime, anywhere, to any question, and they aren’t afraid to look for the information they crave.

As technology is such a crucial player in most Millennials’ lives, they will expect it to work hand and hand with any device, anytime, and anyplace.

Businesses need to be able to tap into the tech-savvy expectations of this new generation and weave it into making every day actions accessible through technology.

Millennials are not fans of calling a rep.

Unlike baby boomers, millennials are not big fans of calling a customer service representative. Millennials want to choose how they’re going to communicate with brands, which includes SMS and social. The days of face-to-face communication are over. So make sure that you have other ways to keep in touch with millennials instead of just the phone. Only around 1 percent of the calls that we get to our company are from the millennial generation.

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How to Cater your CRM to Millenials

The advent of social media and the proliferation of mobile devices has caused CRM providers to upgrade their offerings to include new features that cater to customers who use these technologies.

Social CRM refers to businesses engaging customers directly through social media platforms such as Facebook, Twitter and LinkedIn. Social media presents an open forum for customers to share experiences with a brand, whether they’re airing grievances or promoting products.

The millennial generation identifies strongly with working for the greater good and making the world a better place. Great, right? 

This isn’t just blabber either – in one study 50% of millennials said they’d prefer to have a lower salary but find a workplace that matches their values, and a staggering 90% said they wanted to use their skills for good.

Just wrap it up with a brief touch on each of the subheadings + ask readers to leave a comment.

Keep an eye on our blog for future updates and tips on how to be a salesperson or how to make the best out of CRM.

Teamgate is a Google Campus Exchange Program Finalist!

We are pleased to share with you that Teamgate was chosen as a Finalist for the Google Campus Exchange program in Warsaw, Poland.
The Eastern European Campus Exchange is part of Google’s Global Entrepreneurs Initiative aimed at providing logistical support and mentorship for the region’s most exciting tech startups. To learn more about Google for Entrepreneurs, visit google.com/entrepreneurs.
The program has started yesterday and for the next 4 days, Teamgate’s members will be going through a schedule of intensive classes and lectures by industry experts on everything related to global expansion. Topics will include sales techniques, audience building and analytics in addition to access to Google’s renowned lab of “Creative Skills for Innovation”.
Teamgate will get a chance to learn more about Google Products from Googlers themselves, get insights from Facebook, Youtube enterpreneurs and other experts about how we can use them best to serve our customers. Lastly, we are also very excited to network with startups, investors and influencers from the region to showcase our experiences.

What it means for our customers

As a Customer Relationship Management app, Teamgate is fully aware of how elemental customers are to the evolution of any business. This intensive program will help us learn from the most pioneering companies in the world how to help our customers succeed by building the best and most innovative product.
Being chosen as a finalist is a huge achievement for us that we could not have done without our customers’ trust. We will use this experience to make your trust an even worthier investment.

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What it means for Teamgate

We are preparing to embark on a Global journey. We will be learning the art of global scalability from the household name of global renown: Google.
Besides its non-stop forays into technological innovation, Google has managed to quickly scale up while keeping customer experience and satisfaction as core values. By participating in this program, Teamgate will get a close look at the culture of innovation and customer success that has made it all possible for Google, and hopefully will replicate the experience.

To summarize, innovation, creativity, international presence and customer happiness are some of the ideas that Teamgate will learn to think of in new lights over the next couple days.
Want to know more about what we will be learning? Make sure you subscribe to our blog!

Related: Startup company Teamgate takes a leading place in getapp.com ratings

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