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In this article, we’ll introduce you to the concept of sales velocity and explain its importance in driving sales growth. We’ll explore the Sales Velocity Equation, understand its variables, and learn how measuring sales velocity can offer unique insights into your sales and marketing processes.

Key Takeaways:

  • Sales velocity measures the speed at which opportunities and leads turn into revenue, represented as “revenue-per-month.”
  • Four main factors impact sales velocity: the number of leads, average deal size, conversion rate, and the length of the sales cycle.
  • It’s essential to focus on more than just adding new opportunities to the pipeline; optimizing other variables can significantly increase sales velocity.
  • Segmenting and analyzing sales velocity across different customer cohorts can provide valuable insights for targeted growth strategies.
  • A data-driven approach to sales, focusing on sales velocity, is crucial for businesses aiming for rapid yet consistent growth.

When Mark Roberge published his bestselling book “The Sales Acceleration Formula” in 2016 and told the world about a formula for achieving scalable revenue growth, that conversation fell on deaf ears.

Many startups go bust because they fail to scale or scale prematurely. And people still question whether you can even teach sales because it’s an art, not a science, according to many people. However, Mark led the software company HubSpot from one to hundreds of employees and grew its revenue by using a unique metrics-driven and process-oriented methodology. Balancing four main aspects—hiring, sales training, sales management, and demand-generation formulas—Mark proved a process can be replicated, and sales can be predictable.

Data-driven sales are at the core of what Teamgate—a web-based full-process sales CRM system—does, too. Teamgate puts into practice the metrics-driven, process-oriented approach to sales that Mark talks about in his book.

Below, learn Teamgate’s thoughts about one particularly interesting sales formula—the Sales Velocity Equation. This post unravels the details of this management metric and explains how to use sales velocity to accelerate your sales cycles.

What Is Sales Velocity?

Simply put, sales velocity is a marketing and sales metric used to measure the speed at which opportunities and leads turn into revenue, month over month. To effectively manage this, it’s essential to know your numbers in your business.

While normal velocity can be described as “miles-per-hour,” sales velocity represents “revenue-per-month.” Calculating sales velocity is one of the best ways to see how fast your sales team is making money and which levers you need to pull to accelerate speed.

Don’t confuse sales velocity with inventory velocity, which measures how much merchandise a retailer sells. Customer velocity is another related but different term that identifies whether customers are moving in a positive or negative direction in your sales pipeline.

There are four main factors that significantly impact how much you sell:

  • The number of leads
  • The average deal size
  • Your conversion rate
  • The length of your sales cycle

Learn more about these four variables to better understand the sales velocity equation.

The 4 Sales Velocity Variables and How To Calculate Them

The formula for calculating sales velocity is pretty straightforward: Multiply the number of leads in your enterprise or retail environment (#) by your average deal size ($) and your win/conversion rate (%). Then divide the result by the length of your sales cycle (average conversion time).

The Number of Leads (#): This is simply the number of leads your reps work with over a period of time. Your marketing team’s efforts and lead generation tactics (prospecting, lead nurturing, referrals, etc.) directly influence the number of new leads in your pipeline.

Collaborating with Duo Digital, a trusted marketing company, can significantly enhance your lead generation strategies by leveraging advanced targeting, personalized campaigns, and data-driven insights. By aligning your marketing and sales teams, you can create a seamless process for generating high-quality leads, ensuring your pipeline remains full of prospects with the highest potential to convert. With Duo Digital’s expertise, you can also optimize your prospecting and lead nurturing efforts, enabling your team to focus on opportunities that drive measurable growth.

Average deal size ($). Also known as average purchase value or average customer lifetime value in subscription-based business models, the average deal size is a metric that refers to the average selling price per closed deal over a set period.

Win/conversion rate (%). Conversion rate refers to the percentage of leads that convert into paying customers over time. You can calculate your win rate or conversion rate by taking the total number of conversions within a period and dividing that by the total number of leads over the same period.

Length of the sales cycle. Also known as average conversion time. This metric measures the amount of time from the first touch point with a prospect to conversion averaged across all won deals. You typically measure the length of a sales cycle in months.

It is important to understand that these four variables have a significant impact on sales velocity in general but are also interdependent, meaning that changing one variable will most likely affect the others too. For example, increasing your prices can lead to a larger average deal size but a lower conversion rate because fewer people will be prepared to spend more.

Another critical thing to take into account when calculating sales velocity variables is consistency. There are different ways you can go about measuring these metrics, but once you decide on a method, stick to it. For instance, if you measure the average length of your sales cycle from the moment you qualify a lead, then use this same method every time you calculate sales velocity. It will help you maintain a good level of consistency and avoid unnecessary confusion in the future.

Read more: Sales Velocity: 4 Key Metrics Controlling Your Income

Why You Shouldn’t Only Focus on Adding New Opportunities to Your Pipeline

It’s not uncommon for sales teams to focus entirely on lead generation in hopes of accelerating sales velocity. When you think about it, filling the pipeline with more opportunities to win more business does sound like a logical way forward in the sales process. However, if you assign the same values to all variables, then it is possible to increase sales velocity quite significantly even without increasing the number of opportunities.

A very common scenario among budding start-ups when preparing for an investment round would be concentrating all efforts on generating more leads/opportunities in the hopes of achieving consistent growth of monthly recurring revenue (MRR) over six months or so. The growth ambition of 50% would be a typical target. If the plan didn’t work out, the start-up might blame its marketing division. But why not try to increase the average deal size, improve the conversion rate, streamline the sales pipeline, or shorten the sales cycle?

You can achieve a lot simply by creating obvious upsells, value-add extras, and product bundles, focusing on high-velocity customer segments, adopting a more consultative closing technique, or shortening your trial offer.

Focusing only on adding new opportunities is not the best strategy, mainly because ramping up lead generation efforts eats into resources and leaves less time for other variables. Essentially, it’s simple math. If there are four equally important variables in one equation, and you dedicate all resources to improving only one of them, the result must be exceptional to make a significant impact.

Measuring sales velocity can give you a unique insight into those sales and marketing processes that either drive acceleration or dampen your sales growth potential. And to get an even clearer picture, you can measure sales velocity across different customer cohorts. That helps you learn more about salespeople, deal value, customer pain points, and the number of sales required for your business to thrive.

Read more: How to Capture Leads Smarter With Your Sales CRM

Generate Higher Sales Velocity by Measuring Different Customer Cohorts

Since there are different levers directly influencing the speed of your pipeline, it is good practice to look at various data sets to get fresh perspectives on sales velocity.

Open, Won, and Lost

Every successful business makes pipeline analysis one of its key priorities. Understanding how leads progress in your sales funnel and why some deals are won while others are lost can give your sales team a one-of-a-kind insight into parts of their processes that need improvement. If you take your won deals as a benchmark for measuring sales velocity, you will quickly be able to form and test various hypotheses that improve it.

Questions that often arise when analyzing open, won, and lost deals include:

  • Where do high-quality leads come from?
  • At what stage do you lose most of your deals?
  • How likely are you to close a deal if a lead spends this much at this stage?
  • Do “won” deals have certain shared characteristics that make them easier to recognize at this stage?
  • Do you know the red flags for each stage of the funnel? What is average for your company, and how far over average can an opportunity go before you deem it “lost”?

Ensuring your sales team keeps close track of what’s happening in your pipeline and, most importantly, why some deals are lost will help you adjust the levers and kick your velocity into speed.

New, Renewal, and Upsell

Using the sales velocity formula across different cohorts is crucial to identifying optimization opportunities and getting a realistic view of your sales funnel. Take, for example, new business, renewal, and upsell deals. Although they share one important characteristic (they are all won deals), throwing them into the same bucket of data would be a mistake as conversion times differ drastically. Comparing renewals of long-term contracts with your average won deals or quick upsell opportunities will only mess up your final calculation.

Segmentation, Sales Velocity, and Opportunity Analysis

If you go with broad segmentation—such as dividing your won business into large, medium, and small deals and measuring sales velocity for each one—that might be enough to uncover the most promising segments, industries, or regions. Other factors you can look at include location, channel, industry, sales cycle stage, and sales agent. Digging deeper into your data will help recalibrate your team’s efforts and throw resources at segments with the most potential.

Suppose you discover that large hospitality customers take much longer to make a purchase due to the number of stakeholders involved, while mid-sized technology companies progress through the funnel much faster because they’re ready to buy now. You can set up a separate high-velocity sales closing workflow to target these types of customers and accelerate your growth in a shorter time frame.

By measuring sales velocity for different segments as well as analyzing the opportunities sitting in your pipeline, your sales team will be able to devise a specific action plan and prioritize and address those opportunities with the most potential. A data-driven approach to sales is the only solution for companies seeking fast but steady growth.

Read more: The Ultimate Guide to Sales Qualification

Conclusion

The sales velocity equation is a simple but effective management metric that allows businesses to better understand and observe each variable and the impact on revenue that changes to those variables might have. Discovering a way to make your qualified leads enter and leave the funnel faster might take a bit of tinkering, but it’s always worth the effort.

How Teamgate Can Help

Teamgate is the sales CRM software that can help you boost sales velocity:

  • Teamgate’s Sales Dashboard provides unparalleled intelligence about sales performance in your organization. View conversion rates, win ratios, the average length of deals, the average length of sales cycles, and other metrics.
  • Insights lets you view these insights via graphs, charts, and other visualizations.
  • A lead scoring solution identifies the most lucrative leads in your pipelines.
  • Manage the deals that generate the most revenue for your organization. 
  • Boost sales velocity further with Teamgate’s extensions and integrations. 

Teamgate powers sales velocity in your enterprise. Start a free trial now!

In the landscape of personal development, few books have stood the test of time as well as Dale Carnegie’s “How to Win Friends and Influence People”. Since its publication in 1936, this seminal work has guided countless individuals in understanding human nature and fostering meaningful relationships. Carnegie’s principles continue to resonate, offering timeless strategies for effective communication and influence in today’s interconnected world.

In both personal and professional realms, the ability to communicate and connect with others is invaluable. Carnegie’s strategies emphasize the power of building rapport and cultivating partnerships based on mutual respect and understanding, skills increasingly important in a world that values collaboration and social connectivity.

Key Takeaways:

  1. Empathy is Essential: Genuine interest in others fosters deeper connections.
  2. Active Listening: Enhancing professional networking through focused conversations.
  3. Digital Adaptability: Applying Carnegie’s principles to online communication.
  4. Ethical Influence: Balancing persuasive techniques with sincerity.
  5. Timeless Relevance: Carnegie’s principles remain applicable in today’s diverse corporate world.

Contents:

Who Was Dale Carnegie?

Dale Carnegie was a trailblazer in the self-improvement movement, renowned for his courses in public speaking and interpersonal skills. Born into modest circumstances in Missouri, Carnegie’s early experiences as a salesman and aspiring actor informed his deep understanding of human behavior. His passion for helping others communicate effectively led to the development of courses that revolutionized personal development and laid the foundation for his enduring legacy.

Early Life and Career of Dale Carnegie

Dale Carnegie’s early career as a traveling salesman and aspiring actor offered him firsthand experiences with rejection and success, which he later incorporated into his teachings and writings. His transition from the sales field to conducting public speaking engagements highlighted his understanding of human psychology and the importance of effective communication.

The Core Principles of Dale Carnegie’s Philosophy

Dale Carnegie’s approach to winning friends and influencing people is built on several fundamental principles that advocate for genuine empathy, active listening, and sincere appreciation. His philosophy is encapsulated in key principles that advocate for authentic interactions and mutual respect:

  • Genuine Interest in Others: Taking a sincere interest in others’ lives fosters trust and rapport.

  • Active Listening: Truly hearing and understanding others’ perspectives enhances communication and connection.

  • Avoiding Criticism: Refraining from direct criticism encourages openness and receptivity.

  • Appreciation and Praise: Offering honest and heartfelt appreciation motivates and uplifts others.

  • Encouraging Others to Talk About Themselves: Allowing others to share their experiences builds rapport and understanding.

These principles are not manipulative tactics but guidelines for cultivating sincere and meaningful relationships.

Practical Applications of How to Win Friends and Influence People

Carnegie’s principles are remarkably adaptable to modern contexts, including digital communication, professional networking, and customer relations:

Adapting to Digital Communication

Carnegie’s emphasis on personal interest and empathy can be transformative even across digital mediums. Personalizing emails, engaging genuinely in social media interactions, and being considerate in online communications can build rapport and foster relationships, just as they do in person.

Networking in the Modern Era

Effective networking extends beyond exchanging contact information; it involves creating meaningful connections through consistent and thoughtful communication. Applying Carnegie’s principles—such as showing genuine interest in others’ careers and offering assistance without immediate expectations—can enhance one’s influence within professional networks.

Customer Relations and Service

In customer service, Carnegie’s advice to show genuine appreciation and to listen actively can lead to significantly better outcomes. Businesses today can implement his strategies to enhance customer satisfaction and loyalty, which are crucial for long-term success.

Critical Review and Contemporary Relevance

While Carnegie’s teachings have been widely celebrated, some critics argue that his methods may appear insincere if used merely as tactics rather than genuine behaviors. It’s essential to apply his principles with authenticity and integrity to avoid ethical concerns.

Despite such criticisms, the core tenets of respect, empathy, and genuine interest remain vital in today’s diverse and dynamic societal landscape. These principles continue to be beneficial across various aspects of modern life, from personal relationships to professional settings.

Conclusion

Dale Carnegie’s How to Win Friends and Influence People has made a lasting impact on the way we view human interactions. His principles transcend time, offering valuable insights into building compassionate, understanding, and respectful relationships. By embracing these timeless strategies, individuals can enhance their interpersonal skills and foster positive connections in both personal and professional realms.

To put Dale Carnegie’s strategies into your sales process, consider using Capterra’s number 1 value-for-money CRM of 2024: Teamgate CRM.
Get started today for FREE.


FAQs: How to Win Friends and Influence People

What are the key strategies for building lasting relationships according to Dale Carnegie?

Dale Carnegie emphasizes the importance of showing genuine interest in others, listening attentively, and making people feel important and appreciated. These strategies foster mutual respect and create a foundation for lasting relationships.

How can I apply Dale Carnegie’s principles to improve my professional networking?

Apply Carnegie’s principles by actively listening, remembering names, and focusing conversations on others’ interests. This approach builds rapport and trust, making your professional interactions more meaningful and effective.

In what ways do Dale Carnegie’s teachings address modern digital communication?

Carnegie’s principles can be adapted to digital communication by ensuring messages are personalized, respectful, and empathetic, which helps maintain strong connections even through screens.

What are the ethical considerations in applying Carnegie’s techniques to influence others?

It’s important to use Carnegie’s techniques with sincerity and integrity. Manipulating others by feigning interest or insincere praise can lead to ethical concerns and damage relationships.

How relevant are the principles from ‘How to Win Friends and Influence People’ in today’s corporate world?

Carnegie’s principles are highly relevant in the corporate world as they enhance leadership, improve customer relations, and foster team collaboration by promoting a positive and respectful work environment.

Can Dale Carnegie’s methods help in managing customer relations and service?

Yes, applying Carnegie’s advice on showing genuine appreciation and listening to customer feedback can significantly enhance customer service and increase customer loyalty and satisfaction.

What is the impact of Dale Carnegie’s philosophy on leadership and team management?

Carnegie’s philosophy impacts leadership by encouraging leaders to foster a positive environment through appreciation, respect, and encouragement, leading to higher employee engagement and productivity.

How can I use Carnegie’s advice to enhance my personal and professional life?

Implementing Carnegie’s advice involves improving communication skills, being empathetic, and valuing others’ contributions, which can enhance personal relationships and professional collaborations.

What criticisms exist regarding ‘How to Win Friends and Influence People’?

Some critics argue that Carnegie’s methods can appear manipulative, as they focus on influencing others’ behaviors for personal or professional gain. It’s vital to balance these strategies with authenticity.

Why does ‘How to Win Friends and Influence People’ continue to be popular in the 21st century?

The book remains popular because its core principles of respect, understanding, and genuine interest are timeless and universally applicable across various cultures and eras.

The adaption of stacks had been the talk of the town in the businesses and enterprises for years now. The idea of using stacks has benefited many, and a lot more are still contemplating whether to go for this or not.  This rumination is also shared by the salespeople who have started to focus more on adopting the technological advancements available these days.

The more a business concentrates on the refinement of its sales process, better the results are. To get an extensive sales stack and to move one step ahead towards automation, the understanding of an organization’s sales pipeline is all-important.

Evaluation of Sales Process

A sales pipeline or sales process make it possible for organizations to guide the potential customers all the way till the finalization of the deal. The quality of journey that an organization is providing to its prospects can have a significant effect on its growth. By looking into the sales process with a greater perspective, a successful sales process looks something like this:

  • Lead Generation
  • Lead Management
  • Product Demonstration
  • Deal Closing

Let’s discuss the steps of the sales process in detail and know how we can use CRM strategies with a sales stack. The exploration of these steps is imperative because senselessly adding new tools can make things difficult for you in the long run. The understanding of these steps can lead to the creation of a comprehensive sales stack for the businesses these days.

Lead Generation

The generation of lead can be approached in different ways including outsourcing, 3rd party lead sourcing, and manual prospecting.

It is preferable to select a lead generation strategy that best suits your business. Manual prospecting is beneficial only when a company has got enough time to deal with this.  Sales intelligence software can prove to be helpful in the manual prospecting. Manual prospecting is cost effective but time-consuming.

In case if you have less time but more money, then outsourcing and 3rd party lead sourcing are feasible options where a company can hire freelancers from credible platforms after meticulously picking the high performers.

Lead Management

Lead management is the step where CRM plays its role by efficiently managing the sales process. The CRM is undoubtedly one of the main things that sales stack is about. Although it can be difficult to handle the process, in the beginning, CRM strategies are effective in this regard.

A sales platform that incorporates CRM can tackle with all the marketing activities while taking it along the sales process. A CRM is considered as the keystone for a successful sales pipeline being the major database of all communication.

A sales process needs to make persistent attempts to get a positive response from a potential client. A sales stack itself allows to manage the personalization and automation side by side to achieve a positive response from a prospect.

lead-management-teamgate (1)

Product Demonstration

At this stage, most of the organizations have already started to get responses from the prospective clients in the form of personal meetings, phone calls, and demonstrations. The inability of an organization’s sales stack to manage this high volume of responses can prove to be a nightmare.

A comprehensive sales stack can enable an organization to utilize a cloud-based conferencing system and save the prospects from the trouble of downloading software to get a demo.

The strategies work well with the sales stack by making sure that the scheduled demonstration doesn’t contradict with the organization’s timeline in any way.

Related: GetApp Announces Teamgate as #3 of the Top 25 CRM Apps

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Deal Closing

The closing of the deal is the step when the prospect turns into a customer by committing to buy your product. It is also imperative to have such tools to make this deal closing process convenient.

One such tool is an online invoice template, which enables you to generate professional-looking invoices quickly and efficiently, streamlining the payment process and ensuring a smooth deal closure.

Acquiring tools for deal closing ensures that the prospect necessarily buys what he came for, and any glitches in this step can cause a prospect to move back and refrain from the deal closing process.

A CRM-Sales Stack strategy can ensure that a convenient deal closing experience awaits client. The satisfaction of a client is beneficial in the long run because the revenue of an organization gradually rises with the increased number of customers.

In a nutshell, a Sales Stack provides intelligent insights and makes multi-process management easy for the companies.

Email is a sort of digital currency that we use to get around online.

Want to download a free piece of content? Pay with your email. Want to buy a pair of shoes? Enter your email address to get a 10% discount and then track your order later on. Want to create an account on Facebook, Twitter, Instagram or any other platform or app? Share your email address to be granted access. Email is a crucial element of our online identity and to know how to harness its power is to win big time. Of course, giving out your email isn’t without risks. With so much personal information tied to it, some people even use services like credit monitoring to protect themselves against identity theft and fraud.

If you haven’t heard “money is in the email list” phrase yet, you haven’t done your homework. Sure, social media and content marketing are incredibly powerful tools to grow your business too, but comparing them with email marketing would be like comparing apples with oranges.

Each channel serves a different purpose, so it’s hard to tell which one performs better. However, to effectively spend your marketing budget, you need to identify channels that generate the best results for you.

For example, here is how the performance of email marketing compares to the results of social media and content marketing campaigns.

Let’s say you have 2000 Facebook fans, 2000 followers on Twitter, and 2000 email subscribers. Is it the same thing? Absolutely not.

Facebook’s organic reach has plummeted by 52% last year and is hovering around 6%, while Twitter’s organic engagement is even lower (around 2%). The average email open rate across all industries and devices in 2016 was 24.88%, a smashing figure compared to Facebook and Twitter performance.

Going back to our comparison, this would come down to the following figures:  

  • 498 people would open your email;
  • 120 people would see your Facebook post;
  • 40 people would see your tweet.

Quite obviously, email marketing by far outperforms social media in terms of organic reach and has significantly more potential for generating revenue. The same goes for click-through, conversion, and direct conversion rates. Most importantly, studies have shown that email has better ROI, which is what everything comes down to in business. The areas where social media performs better than email include engagement, virality, branding and assisted conversions.

But one thing that makes email marketing so sexy is that it’s much easier to build a mailing list of 2000 people than to get 2000 new followers on Twitter or Facebook

And here’s how you can do it 10x faster.

Make it ridiculously easy to sign up

Thanks to the increasingly digitalized lifestyle, the average attention span is 8 seconds. People find it more and more difficult to focus on one thing for longer than it takes to scroll through the Facebook feed. Which is an awfully bad news for marketers who need to keep their audience glued to their screens.

If you make the signup process too complicated, people will get distracted and never complete the conversion. Allow one-click signup to ensure you’re optimizing your conversions and keeping it dead simple for the frazzle-minded to join your list.

Another element that will have a huge effect on your conversion rate is the type of call-to-action you use. Both the button copy and design will influence your prospect’s decision. A well-designed CTA stands out from the rest of the offer and is usually the first thing a visitor sees. You’ll need to run some A/B tests to see what colours work best for your website or landing page, but the rule of thumb is to aim for high contrast and eye-catching colour.

When crafting the copy for your CTA, use Joanna Wiebe’s of Copyhackers.com tip. She says the best way to put yourself in your visitor’s shoes is to use the phrase “I want to ____” when brainstorming for the button copy. Fill in the blank with words that you think best describe the benefits of your offer. For example, if you’re offering a free productivity guide, you’d start with I want to “Learn the secrets of productivity”. See, it really is an awesome tip.

Make your “bribes” tempting and relevant

A relevant opt-in offer will focus on highlighting the benefits that a prospect can’t refuse. But heads up, you will only be able to come up with irresistible bribes if you have a clearly defined target audience and know what makes your prospects tick. If you try to sell ice to an Eskimo, you will fail pretty quickly.

This is the time where you look back at your buyer personas and carefully assess your own goals. Who are the people that you’re trying to attract? What are their passions, pain points, and desires? What is it that you do or have done in the past that intrigues and motivates others? Answering these questions early will help you better define and tailor your signup offer.

The popular opt-in bribes can include access to a closed community, special offers or discounts, highly valuable content, or anything else that fits with your brand.

Build Email List Faster Opt-Ins

Images Source: SocialTriggers

Implement emotional triggers

According to the internet millionaire Jeff Walker, there are 9 mental triggers that can influence people’s decisions. Deeply rooted in our mental psyche, these triggers often work without us realizing it and are, therefore, incredibly powerful weapons of influence. These are the triggers on Walker’s list: authority, reciprocity, trust, anticipation, likeability, events/rituals, community, scarcity, and social proof.

When it comes to building an email list, many of these triggers can be incorporated into your tactics to boost their effectiveness. Here’s a little bit more about the triggers that work well in email marketing:

  • Authority. A doctor, professor or judge are some of the best examples of how powerful the idea of authority is. People tend to look for help and guidance from those who are established, respected experts in their fields, as it helps them to make decisions faster and more efficiently. By positioning yourself as an industry leader, you will have a better chance convincing people to sign up to your email list.
  • Scarcity. We are motivated by the perception of scarcity and often act on an impulse to get something while it’s available. Adding the element of scarcity (or urgency) to your headline or offer can have a significant effect on the conversion rates.
  • Trust. Getting your prospects to trust you almost as much as they trust their friends or family members will take quite a bit of time and effort, but once you break the ice it will be plain sailing from there. Focus on developing strong relationships with your prospects and learn how to boost your credibility if it’s a little shaky.
  • Social proof. If you can use testimonials, quotes, high-level statistics or case studies to demonstrate how you helped other people achieve their goals or solve their problems, your prospects will automatically place more trust into you and your offer. A very simple example of this trigger is people’s tendency to choose to go to a restaurant that has more people inside than another one that looks empty. Following the crowd requires less thinking.
  • Likeability. Personality sells. If you can get your prospects to like you, selling to them (or getting them to sign up to your mailing list first) will be much easier. It’s important to keep your messages simple and relatable, write in a human way and use high-quality, professional images as well as add your own headshot where appropriate.      

Make use of custom built landing pages

CoSchedule’s headline analyzer is a great example of how smart businesses implement list building tactics that also help them to raise brand awareness, build trust and likeability. Giving stuff away for free will boost your credibility and help you develop a value-based relationship with your prospects, you just need to make sure the signup process is stripped to the bare minimum.  

With this tactic, the best way to capture emails and build your mailing list is by creating a separate landing page for the piece of content or tool that you’re offering. This way, you can easily put a lock on the valuable content and track the performance of your campaign.

Build Email List Faster Landing Page

Image Source: CoSchedule

Organize giveaways that appeal to your target audience

If you can put a price tag on the stuff you’re giving away for free, your chances of succeeding increase significantly. To seize the attention of your target audience, you must refer back to your buyer persona and study your audience to identify the prizes that would be too difficult to ignore. Ridiculously attractive offers will most likely be shared with friends and even talked about offline. It can also be an opportunity to build your social following and generate awareness, depending on how and where you decide to host the giveaway.

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However, it’s worth keeping in mind that giveaways will only be effective if the main prize is something that people love and can hardly resist. If you can get your hands on products that are just about to be launched, are sold out or quite expensive, it’s more likely your giveaway will be a success. It’s probably best to run a few smaller-scale campaigns to test the concept, figure out the rules and capture the general sentiment towards your brand, and then go all guns blazing.

Utilize bots to automate email opt-ins

As one of the best performing marketing channels, email is also a fiercely competitive battleground for marketers. With so many different tactics at their disposal, they often struggle to cover the whole range and therefore, lose out on perfectly good opportunities. That’s why marketing automation is becoming a life-saving solution. If you can automate it, you should have done it yesterday. 

Messenger bots are dramatically outperforming email, as around 50% of people open bot messages compared to around 25% email open rates. Another great thing about bot messages is that they’re just as persistent as email, so if they want to, people can come back to those messages later on. You can also use bots to send direct messages to new followers on Twitter, Facebook or Instagram and include a link to a landing page with your offer, which is an incredibly effective tactic if you’re attracting the right kind of followers.

Build Email List Faster Bots Automation Opt-ins

Image Source: Engadget

Team up with influencers  

Being endorsed by a big name influencer and getting in front of their cult following will most certainly result in a sweet spike in email sign-ups. If you have an opportunity to work with an industry celebrity, seize the day. And while cross promotion is not a rare phenomenon in the digital marketing world, you need to make sure your goals and brand values align with those of the person you’re teaming up with. Otherwise, you’ll end up damaging your brand,  generating low-quality traffic and trashing your list with emails that have no potential.

The most trusted and credible form of advertising is personal recommendation, as according to Nielsen, 83%, or 8 out of 10 global consumers, trust word of mouth recommendations from friends and family. Influencers often enjoy a trust-based relationship with their community and can be incredibly powerful in terms of swaying their opinion. Look for someone who has the right kind of audience and is not a direct competitor of your business.

Incentivize the email forward to a friend

Again, personal recommendations can be incredibly effective. Deliveroo offers reward money if you invite a friend who orders food for the first time. Dropbox achieved staggering growth mostly due to this growth hacking idea to offer free storage space to users who invited their friends to sign up and try the app. Uber and Airbnb are also trying to capitalize on this technique by using monetary incentives. Since these wildly successful startups seem to be happily adopting the tactic, it’s safe to assume it is generating enough revenue to cover the costs. If you can’t afford to offer incentives that involve money, find a different offer that resonates with your audience.  

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Produce valuable resources

There is no need to tout the importance of solid content, every decent marketer knows it’s gold. The only problem with content marketing is that it takes time to ramp up and show results. However, producing high-quality, valuable resources is a smart and effective workaround this issue. With a custom built landing page or smartly integrated email capture forms, downloadable long-form content, worksheets and gated online tools can generate a lot of interest and help you quickly grow your email list without breaking a sweat.

There are dozens of tools online that you can use to get the capture forms up and running in virtually no time (Email Before Download, WP Subscribe Pro, App Sumo or OptinMonster). If you decide to build a dedicated landing page to gate your content and collect email addresses, check out these easy-to-use landing page builders, like Instapage or Unbounce. Some marketers choose a more aggressive approach, which is to keep the resources locked until an email address is shared. It’s a great way to identify marketing qualified leads, as the initial barrier of sharing the email address puts off everyone who is just browsing. The other option would be to offer free access to all the content and resources and utilize popups or similar tools to entice visitors to sign up to a newsletter.

Redesign your main landing page to focus on email optin form using previously mentioned mental triggers

If you’re really serious about building an email list, take your time to revamp (or build from scratch) the main landing page, keeping in mind the mental triggers that drive people to take immediate action. The focal point of a robust lead capture page should be the email optin form that unapologetically asks visitors to join the email list in return for something very special. Ensure that you’re communicating the benefits clearly — when in doubt, simply read your landing page copy out loud and ask yourself “so what?”.

Here are several examples from successful email gurus who know how to optimize the email capturing process better than anyone else.

Build Email List Faster Backlinko Opt-in

Image Source: Backlinko

Build Email List Faster OkDork Opt-in

Image Source: OkDork

Build Email List Faster Videofruit Opt-In

Image Source: VideoFruit

Build Email List Faster PJRvs Opt-In

Image Source: PJRvs

As you can see from the examples above, the most important mental triggers are authority and social proof, so be sure to include them in your design too.  

Besides incorporating the mental triggers, you should also pay attention to the mobile intrusive interstitials penalty rolled out by Google in January this year. The penalty will impact pages “where content is not easily accessible to a user on the transition from the mobile search results”. One of the examples provided by Google states that pages displaying a popup that covers the main content and appears immediately after the user navigates to a page from the search results or while they are looking through the page may not rank as high.

Conclusion

And that’s it, we’ve covered the most effective list building tactics that can help you breathe some life into your current strategy.

If you can build your own little community of subscribers who are interested in the same things as you are, turning this email list into a passive income source will be incredibly easy. However, it’s super important to remember that you need to know why you’re building the list and how you’re going to make money off it well before you start implementing any of the tactics we discussed here. Your business idea will massively influence how you go about building that list.

In this article, we’ll unpack the “Eight Building Blocks of CRM,” a framework devised by Gartner, which pinpoints the essential areas businesses should focus on for successful customer relationship management. We’ll delve into how these building blocks apply to both large enterprises and small-to-midsize businesses (SMBs), and why understanding these components is pivotal for CRM success, regardless of business size.

Key Takeaways:

  • The “Eight Building Blocks of CRM” are a comprehensive guide to understanding and implementing effective customer relationship management strategies.
  • While the building blocks were initially designed for larger businesses, they offer valuable insights for SMBs, albeit with some variations in implementation.
  • Core building blocks like “Vision,” “Strategy,” and “Customer Experience” are universally crucial, while others like “Technology” and “Metrics” may vary in applicability based on business size and resources.
  • Real Estate agencies, among other sales-driven industries, can greatly benefit from adhering to these building blocks due to their reliance on robust CRM systems.
  • While some building blocks might seem more tailored to larger enterprises, SMBs can still extract valuable lessons and strategies from each block to enhance their CRM practices.

Recently Andrew Friedenthal, CRM Analyst for the online technology consultancy Software Advice, released a new report which studied the eight building blocks of CRM. We had the opportunity to talk with Mr. Friedenthal to learn a little more about what his research uncovered.

What are the Eight Building Blocks, anyway? 

“The Eight Building Blocks of CRM” is a framework, devised by Gartner, of the most important areas that businesses need to focus on in order to implement and maintain successful customer relationship management (CRM). As Gartner explains, their analysts “noticed that the most successful organizations had a clear view of what they were doing in each of the eight areas, whereas the less successful had only a partial overview of what they were doing.” Thus, successful CRM relies on understanding these eight building blocks.

How do these building blocks apply differently to enterprise-level organizations and small-to-midsized businesses (SMBs)? 

Gartner’s series of reports on the Eight Building Blocks focuses on the large, enterprise-level businesses that make up their clientele. For our article at Software Advice, we wanted to make the building blocks useful and approachable to our audience of SMBs, many of whom have low tech literacy and little to no IT resources. For enterprise-level companies, as the building blocks grow more granular and based on data and technology, the resources required to meet the expectations of that building block may not be available to SMBs. In addition, the specific challenges faced by the businesses will vary based on size and scope. However, the larger, broad-scale advice of each building block will apply across all businesses, even if the implementation of Gartner’s advice will differ drastically.

Is any one of the building blocks more crucial than others for SMBs? 

“Vision,” “strategy” and “customer experience” are going to be universal aspects of CRM across companies of all sizes.

The first two are necessary to implement a CRM plan in the first place, while the latter is what you will need to focus on in order to make your CRM successful. The way each of these is handled may differ based on size, but they apply equally to SMBs as to larger businesses.

CRM Building Blocks

A version of this image originally appeared in: “The Eight Building Blocks of CRM: Overview,” by Ed Thompson, (content available to Gartner clients)

Do any of the building blocks not apply to SMBs? 

Because the final two building blocks, “technology” and “metrics,” rely upon resources that may not be available to many SMBs, they are probably the least applicable when it comes to implementing the Eight Building blocks for smaller businesses. However, the larger, high-level ideas behind both building blocks—”choose the right CRM vendor” and “use data to drive change,” respectively—are still highly applicable.

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What industries/markets will find the Eight Building Blocks the most useful? 

Real Estate agencies are incredibly reliant upon a solid, successful CRM system because their entire business model necessitates keeping track of customers/prospects and nurturing their customer experience throughout the sales pipeline with individual attention.

Following the eight building blocks will thus be crucial for these agencies, even smaller ones that might only have one agent. The same is true of any sales-based company that relies upon good, ongoing relationships with customers and clients.

Though devised as a tool for larger businesses, the Eight Building Blocks of CRM have a lot to offer SMBs. Some of the building blocks are universal, some will differ in their implementation based on the size of a business, and some of them only apply to SMBs on a broader conceptual level, but they all have something to teach smaller businesses that can help them reach the heights of the enterprise organizations whose CRM models the Eight Building Blocks were based on.

In this article, we’ll delve into the concept of Customer Success strategies, primarily seen in SaaS (Software as a Service) businesses, and how these strategies can be adapted and implemented in non-SaaS enterprises. Through the use of various metrics and engagement types, even businesses outside of the subscription model can harness the power of customer success to optimize their client interactions and overall business growth.

Key Takeaways:

  • Customer Success is not solely for SaaS companies; non-SaaS businesses can also benefit from its strategies.
  • Metrics such as Churn, Customer Lifetime Value, and Net Promoter Score are essential tools to assess and improve customer experience.
  • Segmenting customers based on factors like their Customer Lifetime Value or onboarding status can drive more tailored and effective engagement strategies.
  • Engagement types, ranging from on-site visits to best practices meetings, can be customized based on the value and needs of the customers.
  • Achieving Customer Success is rooted in truly understanding your clients and building a foundation of trust.

In the previous our blog we have been talking about how to Guide Your Customers To Their Desired Outcome.

Customer Success is the SaaS answer to some of the challenges that the subscription model presents. Can non-SaaS businesses benefit from Customer Success strategies as well?

In the subscription model, the need to keep customers successful and happy throughout every single interaction with the company is urgent. In addition, there is a high focus on using customer data to implement key metrics in order to improve the product and customer experience. How does this translate for non-SaaS?

What gets measured can be managed

Metrics

The use of metrics is not exclusive to SaaS companies. Granted, the cloud unlocks significantly more data to assess than that available for non-SaaS businesses. However, through sampling, surveys, automation and precise measurements, non-SaaS businesses can benefit as well.  Here are some metrics to consider:

Churn:

Gainsight reports that “On average, companies with a dedicated Customer Success team have a 24% lower churn rate than companies without Customer Success”.

It’s completely normal for any business to have some customers leaving, but it’s important to monitor it closely to prevent it from getting higher.

The basic formula for monthly churn is: Number of churned customers divided by total number of customers.

churn teamgate (1)

Customer Lifetime Value:

How much are your customers worth? Are you spending more to acquire new customers than they are worth to your business? How can you tell if your customer success hacks strategies are increasing customers’ value?

CLV is one of the most common metrics used to asses Customer Success and customer retention. A customer who achieved their desired outcome is more likely to stay longer with your business and purchase more services.

CLV TEAMGATE (1)

For example, the CLV of a customer who spends $50 per month for 5 years would be:

$50 x 12 months x 5 years = $3000 in total revenue or $600 in yearly revenue.

Net Promoter Score:

NPS is a metric used to measure customer advocacy. Although the effectiveness of this metric has been subject to ongoing debate, it remains commonly used in the corporate world.

Of course, churn, Customer Lifetime Value and Net Promoter Score are few example of the myriad of metrics that can be implemented. The folks at Groove have written extensively about the metrics they use to optimize Customer Success. Groove remains a SaaS startup, but their methodologies can be applied to any non-SaaS business as well.

net-promoter-score-teamgate-1

How We Measure and Optimize Customer Success Metrics in Our SaaS Startup

How One SaaS Startup Reduced Churn 71% Using “Red Flag” Metrics

Segmentation

As we previously discussed  on our blog, segmentation is essential to seamless integration of CRM into business workflows. Similarly, segmentation is key to managing customer success. However, the segmentation strategies that work for sales and marketing automation might not have the same result for customer success.

For example, it’s possible to segment customers according to their Customer Lifetime Value. By doing so, a business can determine whether a low-touch or high-tough approach to engagement would be appropriate.

It is also possible to segment customers according to their onboarding status. Let’s consider a gym offering free two weeks membership for example.  It’s possible to segment leads/customers in this example into various categories:

  • Customers who redeemed the offer.
  • Customers who didn’t.
  • Customers who used more than 4 sessions.
  • Customers who used less than 4 sessions.

This would allow the gym owner (or customer success manager) to uniquely target each particular segment for potential trial-to-paid conversion. Leads who haven’t redeemed the offer might be worth pursuing, but the ones who have used the trial extensively are more likely to convert into paying customers. In addition, those who have used the gym but not frequently present a good opportunity for customer surveying/interviewing.

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Engagement Types

Engagement refers to the way and the frequency with which your customers will be contacted.  There is obviously no one-size fits-all approach to engagement, but some models persist throughout businesses.

For example, high value customers might warrant a high touch approach. In a Gainsight article, the following engagements are suggested for high-value customers:

  • On-site visits
  • Quarterly Business Reviews
  • Annual Health Checks
  • Monthly Best Practices meetings

Customer Success, after all, remains about knowing your customers  and earning their trust.

Would you like to know your Customers better? Start your Teamgate Free Trial today!