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Build customer-centric call quality frameworks using outcome-based metrics, real-time analytics, and AI QA to boost CSAT, FCR, and consistency.
With a global pandemic transforming the way companies operate, fear of slow growth and rising churn rates are valid concerns. And if you think SaaS companies are exempt from experiencing high churn rates in this uncertain business environment, think...
Don’t you feel good about a tool that analyzes your customer data by itself, drives insights from it, works on those details in real-time, and streamlines the given strategy unswervingly? Thankful to marketing automation. It does exactly the same...
“The customer is always right” is an ancient business motto, but it’s been getting increasingly important in the last few years. How come? Well, studies reveal that customer experience will overtake price and product as the key brand differentiator...
Research tells us that personalized emails have 29% higher open rates and 41% higher click rates than emails without any personalization. And experience tells us that one of the easiest ways to create this sense of personalization is to find and...
Trigger Emailing as a Tool to Nurture Customer Relationships An email trigger provides you with the means to reach out to your customers when certain conditions are met. Learn some great ways to use trigger emailing. 5 Types of Trigger Emails You...
A customer relationship management strategy or CRM strategy is an organizational plan to use CRM software to its optimum level. The software is meant to help increase growth, improve sales, and make customer service a seamless process. It requires...
Pardavimų komandai Pardavimų komanda yra daugelio įmonių kasdienės veiklos ašis, todėl jos sklandaus darbo iš namų užtikrinimas turi būti vienas iš svarbiausių prioritetų šiuo metu. Tiesa, organizuojant pardavimų komandos darbą gali prireikti ne...
Marketing entails selling out your product’s idea to people. In sales and marketing, you must understand the readiness of an individual prospect to buy your product. With this knowledge, you can easily ascertain the level of communication – whether...
Remote work is by no means a new concept in the business realm, but it has been experiencing a major boost lately due to the coronavirus frenzy. Governments all over the globe are trying to restrict movement and companies need to adapt by letting...
Chase Horn
Sam Makad
Emily Johnson
Serena Dorf
Sujan Patel
Diana Adjadj
Amanda Jerelyn 
Abe Dearmer
